cl-au logo
Story image

Brennan IT plans aggressive growth amid 20th birthday celebrations

03 Aug 2017

From a start-up in a loft to the number one managed services provider (MSP) in Australia, Brennan IT has come a long way in 20 years.

The MSP was launched in 1997 and on its recent 20th anniversary celebrated a team of more than 400 employees and more than 1,000 customers across various industries.

Today, the company is keeping on the pulse of change by delivering a range of capabilities in cloud computing, networking, unified communications, security, and digital disruption.

Founder and non-executive chair at Brennan IT, Dave Stevens says the company was built to service the Australian mid-market.

“At the time we started the company, medium-sized businesses were really underserviced in IT, it was difficult for them to access high quality technology, knowledge and services. We identified a gap in the market, to provide enterprise grade solutions at affordable rates,” says Stevens.

“At the time we started the company, medium-sized businesses were really underserviced in IT, it was difficult for them to access high quality technology, knowledge and services. We identified a gap in the market, to provide enterprise grade solutions at affordable rates.”

However, Stevens asserts, there is always more to do and the company today is more focused on providing value to their clients than ever before.

“New technologies come along every day and our role is to assess the suitability of these for our clients and reject the hype or alternatively double down on the technologies that will make a difference to our clients,” says Stevens.

“As Brennan IT is a mid-market company, we know our clients’ pain points because we have the same ones. We know what businesses need to be able to grow from a small company to a medium-sized one as we have done it ourselves.”

Looking ahead to the future, the company has aggressive targets to increase the size of the business by focusing on optimising and future-proofing its own IT infrastructure, in addition to developing the services and solutions profile.

CEO at Brennan IT, Stephen Sims says just like in the early days in the loft, the experience their clients have is the number one focus.

“This is what we are passionate about, as a Managed Services Provider, we distinguish ourselves by our high level of service. We measure every single client interaction so that we can always improve every step,” says Sims.

“This year we also began measuring our Net Promoter Score. We are currently sitting at 55 which is above industry standard. This is a reflection of the effort and focus we have on making our clients’ lives easier.”

Sims says the company well-established with maturity and longevity in their sector – and they’ll be here long into the future as a strategic partner for the mid-market.

Story image
NEC and Cisco expand strategic partnership to help advance global deployments of 5G IP transport networks
"We believe 5G is fuelling the internet for the future, and accelerating our customers’ digital transformations."More
Story image
ServiceNow and Qualtrics partner to deliver next-gen customer experiences
"Our partnership with ServiceNow is the best of both worlds for our customers, who’ll be able to use data and insights to drive real-time action and deliver incredible experiences for the new way of work.”More
Story image
5G network security a US$9 billion dollar opportunity - report
The cloud-native nature of 5G networks will have a disruptive and positive impact on the cybersecurity industry in the next few years, with 5G network security presenting a US$9 billion enterprise market opportunity by 2025.More
Link image
Virtual demo: Diagnose network cabling problems with the LinkIQ Cable+Network Tester
If you’re finding it difficult to install access points and cabling, or if you can’t pinpoint an issue with a video camera or end user, the LinkIQ Cable+Network Tester could be exactly what you need. Try a free, fully interactive demo now.More
Story image
SD-WAN grows in popularity during time of COVID-19
"The pandemic caused enterprises across the globe to really re-evaluate their operations and seek new ways to improve performance and efficiency."More
Story image
NEC introduces UNIVERGE BLUE CONNECT UC portfolio to Australian businesses
The world is pivoting towards hybrid working and distributed workforces, which means businesses need flexible and adoptable solutions that can support that shift.More