Latest news - Page 61

Zendesk's Future of AI-powered CX report forecasts AI-driven transformations in the CX industry, with 92% of Australian CX leaders predicting traditional practices will become obsolete by 2027.

Melbourne-based Restive promotes Florencia Mostaccio to Head of Research and Experience Design, enhancing their client engagement model and innovative skillset.

SAS CTO Bryan Harris details their billion-dollar investments in AI, advancements in generative models, and significant global industry impacts.

Optimizely promotes Shafqat Islam to President, strengthening ties between product, marketing, and engineering; annual recurring revenue tops USD $400 million.

Datadog has named Yanbing Li as its new Chief Product Officer, tapping into her 25+ years of tech leadership at companies like Aurora, Google, and VMware.

Huntress and CyberCert launch SMB1001 certification in Australia, aiding small and medium businesses with affordable, tiered cybersecurity solutions.

RSA Insurance unveils its ClaimCenter on Guidewire Cloud, a new portal for streamlined claims management, setting a UK industry first.

Radix and Cognite join forces to boost data management and asset performance across diverse industries with AI-driven Industrial Applications Library.

Atturra completes acquisition of Exent for up to AUD $8 million, enhancing its advisory and consulting capabilities and expanding its national reach.

Ricoh has earned the 'Gold Provider' status from Cisco in the Asia-Pacific, highlighting its prowess in managed services and Cisco solutions, boosting its role in digital transformation for SMBs.

IBM Cloudability has been named a leader in cloud cost management by Forrester Research, excelling in 20 of 25 criteria within the Q3 2024 Forrester Wave report.

Insurwave and Ambrey join forces to integrate advanced specialty insurance tech with maritime risk management, promising real-time threat alerts and enhanced security.

HCLTech, Denodo, and AWS team up to expedite clinical trials with a data integration solution, enhancing data access and accelerating medical research.

Incubeta names Ash Rane as APAC Client Director for Data, bolstering its expertise post-Persuasion acquisition and Sam Shennan's promotion to Regional CEO.

Wiise celebrated its second annual Partner Awards, recognising standout achievements among its partners in Australia and New Zealand across eight categories.

Atturra transforms its HR operations with SAP SuccessFactors, leading to a 78% increase in data accuracy and a 15% decrease in staff turnover.

Ernst and Young Australia and Sigma Healthcare have revolutionised supply chain management with SAP IBP, enhancing efficiency, inventory management, and customer service.

Wildstone, Europe's outdoor media giant, expands into Australia, appointing Mitch Cook as Commercial Director and Amber Burbidge as Commercial Executive.

Queensland ramps up cybersecurity to safeguard the 2032 Olympics against evolving threats, prioritising identity security and global standards compliance.

Australia's telecommunications industry sees further improvement as complaints drop to 2.7 per 10,000 services in the April-June 2024 quarter, down from 3.1.