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About Shannon

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Shannon Williams
News Editor
Shannon is an experienced journalist and editor with a strong interest in technology and the digital world. Her career spans a wide range of sectors, including tech, politics, tourism, transport and climate change, where she brings a sharp editorial eye and an ability to translate complex issues into clear, engaging stories.

Stories by Shannon - Page 4

Anz marketers collaborating ai brain screens personalised engagement

ANZ marketers turn to AI as customer expectations soar

Last month
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digital transformation
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cx
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martech
ANZ marketers embrace AI to meet soaring demands for real-time, two-way customer conversations, but patchy data and generic campaigns hold them back.
Secure data network anz servers cloud ai brain shields links

Concentric AI taps Sektor to expand in Australia, NZ

Last month
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data protection
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hybrid cloud
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cloud security
Concentric AI appoints Sektor as preferred distributor to drive AI and data security governance expansion across Australia and New Zealand.
Modern australian open plan office ai experimentation workspace

Staff-led AI use reshapes Australian office workflows

Last month
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digital transformation
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financial systems
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casb
Australian staff are driving office AI use, saving hours weekly and quietly bypassing policies as employers race to catch up with demand.
Australian corporate office cyber attack credit card vault

AI-powered fraud threats surge for Australian firms

Last month
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digital transformation
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physical security
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risk & compliance
Australian firms warn generative AI is fuelling unprecedented fraud losses, as most say their defences and tools can no longer keep pace.
Brand logo portal dissolving into multiple gaming world gateways

Brands pivot to integrations in virtual worlds shift

Last month
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gaming
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martech
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partner programmes
Brands are ditching standalone virtual worlds in favour of repeatable integrations inside Roblox and Fortnite, GEEIQ data shows.
Moody enterprise server room chains ransomware hidden encryption

Polymorphic ransomware, shadow encryption hinder recovery

Last month
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storage
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malware
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data protection
Polymorphic ransomware and 'shadow encryption' are rapidly rising, Index Engines warns, making attacks harder to detect and recovery riskier.
Australian contact centre agents ai data graphs customers network

AI-powered contextual service now critical in Australia

Last month
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uc
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data analytics
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digital transformation
AI-powered contextual service is now make-or-break in Australia, with CX leaders warning one unresolved issue can lose a customer forever.
Anz contact centre transformation cloud cx network illustration

MaxContact Australia rebrands as Kaizn in CX advisory pivot

Last month
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crm
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uc
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devops
MaxContact Australia has rebranded as Kaizn, shifting focus to independent CX and contact centre advisory across Australia and New Zealand.
Modern wifi access point ai managed wireless network infra room

WBA pushes common AI frameworks to modernise Wi-Fi

Last month
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uc
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network infrastructure
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digital transformation
Wireless Broadband Alliance urges common AI frameworks to tame rising Wi-Fi complexity and cut costs as networks become critical infrastructure.
Fraud control center global map analysts tracking red alerts

Firms race to counter fast-evolving AI-driven fraud

Last month
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data analytics
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digital transformation
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fintech
Half of fraud chiefs say fast-changing, AI-powered scams are outpacing their defences, forcing a shift to real-time, adaptive protection.
Stressed middle manager cluttered australian office wasted time

Middle managers' wasted time costs Australia USD $15.5bn

Last month
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digital transformation
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cx
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martech
Wasted admin time by Australia's middle managers in frontline sectors is costing the economy an estimated USD $15.5 billion a year.
Singapore skyline dusk cloud datacenters ai security network

EY maps hyper-velocity AI priorities for tech during 2026

Last month
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devops
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digital transformation
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phishing
EY urges tech leaders to pursue AI-fuelled deals, agentic systems and sovereignty-by-design as 2026 competition and security pressures grow.
Australian sydney office ai automation melting clocks reduced labour

AI tools slash labour time for four out of five firms

Last month
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data analytics
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digital transformation
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rpa
Four in five Australian businesses now use generative AI tools, with many reporting cuts of at least a quarter of total labour time.
Modern car dealership office salesperson at computer vector scene

DealerAssist unveils rapid SaaS platform for car dealers

Last month
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saas
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crm
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data analytics
DealerAssist launches rapid SaaS website platform for car dealers, promising live sites in a day with synced inventory and lead management.
Singapore small business owner ai growth chatbots flat vector

Multipole AI launches AIMSOO to boost SME AI visibility

Last month
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saas
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data analytics
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digital transformation
Multipole AI has launched AIMSOO, a free platform to help SMEs boost visibility in AI-driven search and chat interfaces.
Ai data preparation business intelligence dashboard office illustration

ThoughtSpot boosts Analyst Studio with AI data prep

Last month
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data analytics
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digital transformation
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lcnc
ThoughtSpot refreshes Analyst Studio with AI-powered data prep, SpotCache cost controls and a spreadsheet UI to tackle 'AI readiness' gaps.
North america datacenter to public cloud migration portal scene

Big firms slowly unwind VMware reliance after Broadcom deal

Last month
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virtualisation
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hybrid cloud
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digital transformation
Big firms edge away from VMware after Broadcom deal, shifting select workloads to cloud while keeping core systems in place for now.
Australian it office secure remote endpoint management illustration

Splashtop, Leader partner on secure remote access push

Last month
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data protection
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encryption
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partner programmes
Splashtop taps Australian distributor Leader to push secure remote access and autonomous endpoint management for hybrid workforces.
Office ai security dashboard gateway with locks and shields

Tailscale unveils Aperture to govern workplace AI use

Last month
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firewalls
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data protection
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siem
Tailscale launches Aperture in open alpha, adding an identity-based gateway to log, govern and standardise workplace AI and agent use.
Global business partnership network cloud platform vector art

monday.com boosts AI-first partner drive with new perks

Last month
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saas
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crm
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digital transformation
monday.com expands its global partner drive with AI incentives, new reseller paths and an upgraded platform to boost channel-led growth.