Stories by Edmund Ng

Australian Stories

Written by Edmund Ng

Australian Brands Expanding Internationally: Is Your Data Ready?

Incomplete customer data can undermine overseas sales, delaying deliveries, returns and marketing even when Australian fulfilment is strong.

By Edmund Ng • 5 min read • Today

Data Protection

Customer verification in Australia: A complete guide

Rising cybercrime is forcing Australian businesses to tighten checks or risk fraud losses, compliance breaches and slower onboarding.

By Edmund Ng • 7 min read • Last month

Customer Experience

Is your customer data ready for Australia's AML reforms?

Thousands of firms face higher risks of fines and delays unless customer records are verified and kept current before July 2026.

By Edmund Ng • 4 min read • Fri, 24th Jul 2026

Customer Relationship Management

The Hidden Cost of Bad Contact Data for Australian Finance Teams

Bad contact data is costing large Australian organisations hundreds of thousands of dollars a year through delayed payments, fraud risk and wasted spend.

By Edmund Ng • 5 min read • Tue, 7th Jul 2026

Global Stories

Written by Edmund Ng

Wearables

The Next E-commerce Interface May Not Be a Screen

As AI agents begin handling purchases and deliveries, retailers face tougher questions over identity, authorisation and trust.

By Edmund Ng • 6 min read • This month

Manufacturing

Three Industries, One Common Challenge: Getting Data Right Before MDM

Poor-quality records could undermine MDM programmes in finance, healthcare and manufacturing as AI begins acting on the data.

By Edmund Ng • 5 min read • This month

Data Analytics

The importance of data enrichment in financial services

Verified records can sharpen lending, fraud and compliance decisions, while enrichment on faulty customer data can simply scale the errors.

By Edmund Ng • 6 min read • This month

Customer Experience

Cross-border checkout has a data quality problem

Poor data at checkout is fuelling cost surprises, missed deliveries and fraud fears that are turning many cross-border shoppers away.

By Edmund Ng • 5 min read • Last month

Fintech

How poor watchlist data undermines sanctions screening accuracy

Poor-quality sanctions lists can swamp compliance teams with false alerts while letting real matches slip through, raising regulatory risk.

By Edmund Ng • 6 min read • Last month

Data Analytics

What Role Does Data Quality Play in Data Governance?

Poor data is derailing AI projects and inflating delivery errors, customer service failures and compliance risks across organisations.

By Edmund Ng • 5 min read • Last month

Data Protection

How to prevent fake signups on your Shopify store

Fake addresses are inflating discount redemptions and weakening email deliverability, costing merchants margin and trust in their data.

By Edmund Ng • 6 min read • Last month

Fintech

BNPL Fraud in Australia: Why new rules make data quality critical

New licensing rules mean BNPL providers must verify identities and addresses more accurately or risk fraud losses and compliance breaches.

By Edmund Ng • 5 min read • Tue, 28th Jul 2026

Digital Transformation

2026 holiday predictions: The evolving customer journey

Rising fraud, shipping costs and AI-driven shopping are set to squeeze retailers' margins this holiday season unless customer data improves.

By Edmund Ng • 4 min read • Wed, 22nd Jul 2026

Customer Relationship Management

Watchlist screening: Reducing false positives in Australia & New Zealand

Higher false positive rates are slowing onboarding and draining compliance teams as sanctions screening volumes rise across Australia and New Zealand.

By Edmund Ng • 6 min read • Mon, 20th Jul 2026