Stories by Brendan Maree
Rising to the contact centre security challenge in the era of COVID-19
Amid the COVID-19 pandemic, Australian contact centres are adopting remote working arrangements, but experts warn of increased cyber attack risks.
Why creating an eco-system of interconnected apps can make your business stronger
App overload stifles insights as businesses struggle to unite scattered data for customer experience.
Why SD-WAN and cloud make a powerful combination
Aussie businesses adopt SD-WAN to boost cloud app performance amidst soaring cloud investment.
Why supply chain companies should adopt cloud-based communications
Cloud tech revolutionising Australia's $97bn supply chain industry, enhancing efficiency and communication.
Why embracing cloud-based communication applications can give retailers a boost – 8x8
For the Australian retail sector, finding ways to cut costs and improve productivity has never been more important.
How AI benefits customer service
Advanced analytics techniques for customer care are finally moving from the lab to production, using machine learning and AI to find context in customer data.
Tearing down international borders with cloud-based communication
Companies with global aspirations face challenges in deploying effective communications infrastructure, but cloud-based platforms offer a solution.