ChannelLife Australia - Industry insider news for technology resellers

Stories by Brendan Maree

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Rising to the contact centre security challenge in the era of COVID-19
Fri, 10th Jul 2020
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contact centre
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crm
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martech
Amid the COVID-19 pandemic, Australian contact centres are adopting remote working arrangements, but experts warn of increased cyber attack risks.
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Why creating an eco-system of interconnected apps can make your business stronger
Mon, 10th Feb 2020
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contact centre
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crm
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cx
App overload stifles insights as businesses struggle to unite scattered data for customer experience.
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Why SD-WAN and cloud make a powerful combination
Mon, 25th Nov 2019
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contact centre
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network infrastructure
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cloud services
Aussie businesses adopt SD-WAN to boost cloud app performance amidst soaring cloud investment.
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Why supply chain companies should adopt cloud-based communications
Wed, 13th Nov 2019
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contact centre
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cloud services
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inventory management systems
Cloud tech revolutionising Australia's $97bn supply chain industry, enhancing efficiency and communication.
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Why embracing cloud-based communication applications can give retailers a boost – 8x8
Wed, 28th Aug 2019
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uc
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contact centre
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retail
For the Australian retail sector, finding ways to cut costs and improve productivity has never been more important.
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How AI benefits customer service
Mon, 25th Feb 2019
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contact centre
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crm
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martech
Advanced analytics techniques for customer care are finally moving from the lab to production, using machine learning and AI to find context in customer data.
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Tearing down international borders with cloud-based communication
Fri, 9th Feb 2018
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contact centre
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crm
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martech
Companies with global aspirations face challenges in deploying effective communications infrastructure, but cloud-based platforms offer a solution.