Stories by Brendan Maree
![Story image](../../../../../uploads/story/2024/03/20/preview_Brendan_Maree.webp)
Using data to improve the management of contingent workforces
Wed, 20th Mar 2024
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hybrid & remote work
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outsourcing
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productivity
Businesses are harnessing data to optimise the management of their contingent workforces, a trend invigorated by the remote work shift during the pandemic.
![Story image](../../../../../uploads/story/2020/07/09/preview_GettyImages-1158716717.webp)
Rising to the contact centre security challenge in the era of COVID-19
Fri, 10th Jul 2020
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uc
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crm
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martech
Amid the COVID-19 pandemic, Australian contact centres are adopting remote working arrangements, but experts warn of increased cyber attack risks.
![Story image](../../../../../uploads/story/2020/02/10/preview_GettyImages-1177116437.webp)
Why creating an eco-system of interconnected apps can make your business stronger
Mon, 10th Feb 2020
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crm
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uc
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cx
Creating a unified eco-system of interconnected apps can give businesses a competitive edge by enhancing data aggregation and improving customer experience.
![Story image](../../../../../uploads/story/2019/11/25/preview_network_-_connectivity9.webp)
Why SD-WAN and cloud make a powerful combination
Mon, 25th Nov 2019
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uc
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network infrastructure
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sd-wan
Amid Australia's cloud computing boom, SD-WAN emerges as the key to optimising networks for mission-critical applications and ensuring reliable performance.
![Story image](../../../../../uploads/story/2019/11/13/preview_supply_chain_3.webp)
Why supply chain companies should adopt cloud-based communications
Wed, 13th Nov 2019
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uc
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supply chain systems
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open source
Australia's GBP £97 billion supply chain industry is rapidly adopting cloud comms to enhance efficiency, cut costs, and stay competitive amid growing pressure.
![Story image](../../../../../uploads/story/2019/08/28/preview_retail.webp)
Why embracing cloud-based communication applications can give retailers a boost – 8x8
Wed, 28th Aug 2019
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uc
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contact centre
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8x8
For the Australian retail sector, finding ways to cut costs and improve productivity has never been more important.
![Story image](../../../../../uploads/story/2019/02/25/preview_ThinkstockPhotos-1001817594.webp)
How AI benefits customer service
Mon, 25th Feb 2019
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uc
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crm
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martech
Advanced analytics techniques for customer care are finally moving from the lab to production, using machine learning and AI to find context in customer data.
![Story image](../../../../../uploads/story/2018/02/09/preview_ThinkstockPhotos-813402032.webp)
Tearing down international borders with cloud-based communication
Fri, 9th Feb 2018
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uc
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crm
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martech
Companies with global aspirations face challenges in deploying effective communications infrastructure, but cloud-based platforms offer a solution.