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Australian Stories

Optus launches free Escape Bags to support domestic abuse victims
Unified Communications

Optus launches free Escape Bags to support domestic abuse victims

Optus teams with charity Escabags to provide free Escape Bags, including SIM cards, across Australia for domestic abuse victims seeking safety and support.

By Catherine Knowles • 4 min read • Wed, 28th May 2025
Solutions Plus acquires BCPrise to expand into Sydney market
Enterprise Resource Planning

Solutions Plus acquires BCPrise to expand into Sydney market

Adelaide's Solutions Plus expands nationally, acquiring Sydney's BCPrise to boost its SME IT services and strengthen its presence in New South Wales.

By Sean Mitchell • 3 min read • Tue, 20th May 2025
Samsung launches Galaxy Tab S10 FE range with AI in Australia
Artificial Intelligence

Samsung launches Galaxy Tab S10 FE range with AI in Australia

Samsung launches Galaxy Tab S10 FE and FE+ in Australia with AI features, from AUD $849, offering enhanced performance and a larger display for productivity and leisure.

By Melania Watson • 3 min read • Thu, 17th Apr 2025
Optus accelerates 5G rollout in regional Australia
Unified Communications

Optus accelerates 5G rollout in regional Australia

Optus has launched its 5G network rollout in regional Australia, aiming to boost coverage significantly and complete the nationwide rollout two years ahead of schedule.

By Kaleah Salmon • 3 min read • Thu, 6th Feb 2025
Optus fast-tracks 5G rollout in regional Australia
Space Technologies

Optus fast-tracks 5G rollout in regional Australia

Optus is fast-tracking its 5G rollout in regional Australia by partnering with TPG Telecom, promising improved connectivity and service for customers.

By Melania Watson • 3 min read • Fri, 31st Jan 2025
Australia's Cybersecurity Act races against augmented hacker revolution
Firewalls

Australia's Cybersecurity Act races against augmented hacker revolution

As cyberattacks rise, Australia's new Cybersecurity Act mandates timely reporting of ransomware payments, urging businesses to bolster their defences.

By Julian Fay • 4 min read • Mon, 16th Dec 2024
Great Southern Bank enhances service with CXone Mpower
Unified Communications

Great Southern Bank enhances service with CXone Mpower

Great Southern Bank is enhancing its customer service automation by deploying NICE's AI-powered CXone Mpower platform, supported by Optus.

By Sean Mitchell • 2 min read • Wed, 4th Dec 2024
Australian telecoms unite against tech-facilitated abuse
Unified Communications

Australian telecoms unite against tech-facilitated abuse

Australian telecom leaders unite to tackle tech-facilitated abuse, reinforcing their commitment during the 16 Days of Activism Against Gender-Based Violence.

By Sean Mitchell • 3 min read • Mon, 25th Nov 2024
Customer Science launches AI Accelerator for call centres
Unified Communications

Customer Science launches AI Accelerator for call centres

Customer Science Group has launched an AI Accelerator Program, aiming to help contact centres effectively implement AI and enhance customer experiences.

By Melania Watson • 3 min read • Mon, 18th Nov 2024
SAP SuccessFactors HR CONNECT 2024: An Exploration of AI and HR Innovation
Human Capital Management

SAP SuccessFactors HR CONNECT 2024: An Exploration of AI and HR Innovation

The SAP SuccessFactors HR CONNECT 2024 in Sydney gathered over 500 professionals to explore AI's transformative role in HR and foster innovation across industries.

By Kaleah Salmon • 4 min read • Mon, 16th Sep 2024
Vodafone's network expansion to cover 98.4% of Australia
Customers

Vodafone's network expansion to cover 98.4% of Australia

The ACCC has greenlit Vodafone's regional network sharing deal, set to expand coverage from 96% to 98.4% of Australians and double its geographical reach by 2025.

By Shannon Williams • 3 min read • Fri, 6th Sep 2024
Optus teams with Devo for new managed threat monitoring service
Security Information and Event Management

Optus teams with Devo for new managed threat monitoring service

Optus, partnering with Devo Technology, launches a new Managed Threat Monitoring Service to bolster cybersecurity for enterprise clients using AI and real-time analytics.

By Sean Mitchell • 3 min read • Sun, 11th Aug 2024
Optus technology enhances rural healthcare with 50% fewer complaints
Network Infrastructure

Optus technology enhances rural healthcare with 50% fewer complaints

Complaints about poor coverage in rural Australia have halved since Catholic Healthcare switched to the Optus network, highlighting technology's role in health and aged care.

By Kaleah Salmon • 3 min read • Thu, 25th Jul 2024
Leap Telecommunications' Matthew Enger wins big at 2024 ACOMM
Unified Communications

Leap Telecommunications' Matthew Enger wins big at 2024 ACOMM

Matthew Enger of Leap Telecommunications has been named Communications Ambassador 2024 at the ACOMM Awards in Sydney.

By Melania Watson • 3 min read • Fri, 19th Jul 2024

Global Stories

Optus & NICE upgrade Great Southern Bank call centres
Unified Communications

Optus & NICE upgrade Great Southern Bank call centres

Optus and NICE have launched a new contact centre system at Great Southern Bank, cutting customer wait times to just 30 seconds for 80% of calls.

By Catherine Knowles • 3 min read • Thu, 5th Dec 2024
Exclusive: Celonis expands ANZ footprint with bold growth plans
Customer Experience

Exclusive: Celonis expands ANZ footprint with bold growth plans

Celonis is expanding its presence in Australia and New Zealand, aiming for growth and partnerships while targeting the broader Asia-Pacific market.

By Melania Watson • 4 min read • Fri, 25th Oct 2024
Optus saves Australians USD $250 million with Call Stop feature
Phishing

Optus saves Australians USD $250 million with Call Stop feature

Optus's Call Stop saved Australians an estimated USD $250 million from scams, blocking 23 million calls and 36 million SMS last quarter in a major anti-fraud initiative.

By Melania Watson • 4 min read • Wed, 28th Aug 2024
Hoyts transforms cinema experience with Optus SD-WAN solution
Network Infrastructure

Hoyts transforms cinema experience with Optus SD-WAN solution

HOYTS Group, in partnership with Optus, has revamped its cinema experience with Cisco Catalyst SD-WAN, enhancing operations across 59 locations.

By Kaleah Salmon • 3 min read • Thu, 25th Jul 2024