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Online services stories

Australians face scam risk during major life events
Data Protection

Australians face scam risk during major life events

Stressful milestones like buying a home or job hunting are leaving Australians most exposed to scams, a TrendLife study found.

By Mark Tarre • 5 min read • This month
Why Australian tax agents need to secure every customer login to prevent the next wave of tax fraud
Data Protection

Why Australian tax agents need to secure every customer login to prevent the next wave of tax fraud

Stolen credentials are fuelling fraud as attackers bypass ATO controls, exposing taxpayers and forcing tax agents to harden logins.

By Geoff Schomburgk • 5 min read • Last month

Global Stories

Online services stories

Deepfake fraud attacks rise 180% as identity checks fail
Data Protection

Deepfake fraud attacks rise 180% as identity checks fail

Nearly one in 100 failed identity checks now involves deepfake material, as AI-generated fraud threatens banking, payments and online services.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Councils urged to track digital spend gains after go-live
Data Analytics

Councils urged to track digital spend gains after go-live

Without post-launch tracking, councils risk missing savings, faster processing and stronger service delivery from digital upgrades.

By Karen Joy Bacudo • 4 min read • Last week
Ireland must move beyond digital accessibility towards inclusion
Digital Transformation

Ireland must move beyond digital accessibility towards inclusion

Millions of Europeans with disabilities still face daily online barriers, as half of Irish businesses remain unaware of new EU rules.

By Kyran O'Mahoney • 4 min read • Last month
Oh Dear report says most website outages are brief
DevOps

Oh Dear report says most website outages are brief

Most disruptions clear in minutes, but a small number of long outages can still leave sites unreachable for hours and mask real downtime.

By Sofiah Nichole Salivio • 4 min read • Last month
Microsoft taps Checkout.com for EMEA payments rollout
Software-as-a-Service

Microsoft taps Checkout.com for EMEA payments rollout

The deal aims to lift payment approval rates across Microsoft's gaming, software and cloud businesses as card acceptance varies across EMEA.

By Karen Joy Bacudo • 4 min read • Last month
AI traffic on Fastly network grows 30% in five months
DevOps

AI traffic on Fastly network grows 30% in five months

Origin systems are facing heavier strain as Fastly says AI requests rose 30% between January and May 2026, outpacing human traffic.

By Joseph Gabriel Lagonsin • 4 min read • Last month
World Cup sites lag as fan pages load in six seconds
eCommerce

World Cup sites lag as fan pages load in six seconds

Fans are already waiting nearly six seconds for federation sites, exposing digital weaknesses that could hurt engagement and revenue at World Cup 2026.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Online services stories

New Zealanders hit by scams during big life events
Data Protection

New Zealanders hit by scams during big life events

Middle-aged New Zealanders are increasingly exposed as scammers target house moves, job searches and big purchases, research shows.

By Mark Tarre • 5 min read • This month
UK regulators expand generative AI use in oversight
Data Protection

UK regulators expand generative AI use in oversight

The four UK regulators are moving generative AI into routine oversight, despite concerns over errors, bias and consumer harm.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Incode buys Identiq in USD $100 million fraud push
Software-as-a-Service

Incode buys Identiq in USD $100 million fraud push

The deal gives banks and telecoms a way to share fraud signals without pooling customer data, as AI-driven scams surge worldwide.

By Mark Tarre • 4 min read • Last month
CMA probes Microsoft business software over browser choice
Software-as-a-Service

CMA probes Microsoft business software over browser choice

Users could face less browser choice in workplaces as the UK competition regulator examines whether Microsoft steers business software customers towards Edge.

By Sean Mitchell • 5 min read • Last month
How this Ont. town is using AI from bylaw to trash pickup
Customer Relationship Management

How this Ont. town is using AI from bylaw to trash pickup

Data silos and staff time are being cut as the township uses AI agents to speed calculations, analyse waste and answer residents online.

By Jake MacAndrew • 4 min read • Last month
Ottawa revises Privacy Act for first time in overs 40 years
Data Protection

Ottawa revises Privacy Act for first time in overs 40 years

Canadians could soon gain stronger control over federal records as Ottawa weighs binding powers for the Privacy Commissioner and rules for AI decisions.

By Jake MacAndrew • 5 min read • Last month
Tottenham signs TCS in digital transformation deal
Customer Relationship Management

Tottenham signs TCS in digital transformation deal

Fans will see changes across ticketing, content and security as the Premier League club hands its digital overhaul to Tata Consultancy Services.

By Sean Mitchell • 4 min read • Last month
Canada unveils Bill C-36 to tighten private sector data rules
Data Protection

Canada unveils Bill C-36 to tighten private sector data rules

The bill would give Canadians stronger control over personal data, as Ottawa seeks tougher oversight of AI, children's privacy and surveillance pricing.

By Jake MacAndrew • 3 min read • Last month