Omnichannel news stories - Page 2

LogMeIn recently announced a new release of BoldChat, its live chat and omni-channel customer engagement solution.

“NetSuite has a long track record of supporting software companies throughout their evolution, from start-up, to fast-growth, to global enterprises."

“This exclusive arrangement is recognition of the significant strategic growth that has been achieved and the customer success delivered by us."

“NetSuite’s fiscal year 2016 started strong with record first quarter results as we grew year-over-year revenue by more than 30%."

"Our PureCloud platform takes unique advantage of many other AWS offerings. For customers, this means a competitive advantage."

“With the launch of Basic Voice, we are continuing to democratise phone support, making it possible for more companies to connect with customers."

Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.

"To remain competitive, businesses need to develop an understanding of end-to-end customer interactions and how to optimise the customer experience."

Customer service is evolving, and products need to evolve to meet changing requirements, says John Cray, Enghouse Interactive, vice president product management.

Digital Engagement tools are already embedded in the majority of Businesses but have they focussed too heavily on self-service and only looking at half the picture?