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Enghouse Interactive news stories

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Enghouse Interactive
Microsoft & Enghouse Interactive bring the best of Teams to the contact centre
Enterprise collaboration environments are now powerhouses of efficiency designed to make business communication seamless and simple in today’s busy environment.
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Enghouse Interactive
How contact centres can realise the benefits of Microsoft Teams
At the time of writing, Teams has upwards of 250 million daily active users, all of whom are making the most of the benefits.
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Enghouse Interactive
Understanding the primary approaches to call recording in Microsoft Teams
As organisations modernise their contact centres, they are turning to platforms like Microsoft Teams.
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Unified Communications
Video: 10 Minute IT Jams - Who is Enghouse Interactive?
We spoke to Enghouse Interactive's managing director, Andrew Carmody.
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Unified Communications
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.
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Microsoft Teams
How a NZ contact centre solution grew into a leading Microsoft Teams offering
NZ-based Zeacom's software has become Enghouse’s top-selling contact centre solution, with its Microsoft Teams contact centre offering at its heart. 
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Contact Centre
Four ways to integrate the contact centre with Microsoft Teams and improve CX
Enterprise communications has never been more important for the employee and customer experience, and to ensure that business runs smoothly every day - and every night. 
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Microsoft Teams
Enghouse Interactive: Why Teams is a 'game changer' for the channel
The company knew that there would be interest amongst channel partners and end users, but it turned out to be much stronger than expected.
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Enghouse Interactive
Zscaler appoints first A/NZ channel manager
Based in Melbourne, Dilshan will be responsible for developing and maturing the Zscaler channel in line with the company’s growth strategies.
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Enghouse Interactive
Enghouse offering local resellers new hosting opportunity
Enghouse Interactive is about to launch a new self service IVR platform locally and it's on the hunt for resellers to provide hosted versions.
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Enghouse Interactive
Case study: How did Ultrafast Fibre solve their communication issues?
Ultrafast Fibre were trying to operate in a highly-competitive environment using a legacy phone system from the late 1990s - here's how they fixed it.
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Contact Centre
Enghouse Interactive provides valuable insights on local government customers
Given their great success with councils and local government customers, Enghouse Interactive provides invaluable insights on the industry.
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Enghouse Interactive
2016 Enghouse roadshow provides insights on making business easier
There is an expectation among businesses in ANZ to have the best technology available, which drives innovation.
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Enghouse Interactive
EXCLUSIVE: Behind the scenes with Enghouse CTO
The secret to success in the IT Industry? It all comes down to what you can learn from other people according to Enghouse's CTO.
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Enghouse Interactive
Unique insights on the Kiwi market from industry experts
We spoke with two Enghouse stalwarts to find out more about what Enghouse offers and some of their insights on the New Zealand market.
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Zeacom
New Opportunities for Zeacom as it becomes Enghouse Interactive
International acquisitions of Kiwi companies often spell the beginning of the end for the local operations, but for Zeacom it's a different story.
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Enghouse Interactive
Enghouse Interactive seeking local channel expansion in 2016
Enghouse Interactive has appointed Kath Murphy as ANZ sales manager, with plans for channel expansion in 2016.
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Enghouse Interactive
BayCom, Enghouse win Ultrafast Fibre deal
Specialisation has proved a winning formula for reseller BayCom and vendor partner Enghouse Interactive, whose latest deal is with Ultrafast Fibre.
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Enghouse Interactive
New contact centre offering offers fresh opportunities for resellers
Enghouse Interactive teams up with Aussie IT provider Nexon to release a cloud contact centre offering - with Kiwi resellers invited to join in.
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Enghouse Interactive
Enghouse takes Skype for Business 2015 into the contact centre
Enghouse Interactive has added support for Skype for Business 2015 to its communications centre offering to provide a full omni-channel experience.
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Microsoft
Enghouse goes gold in joining exclusive Microsoft club
Enghouse Interactive has gained entry into an exclusive club, achieving Microsoft gold application development and communications competencies.
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Enghouse Interactive
Enghouse Interactive launches new partner portal, boost channel support
On the back of some solid growth and product rebranding, US solutions provider Enghouse Interactive is bolstering its support of channel partners.
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Unified Communications
Contact centres have greater need for mobility and omnichannel solutions
Customer service is evolving, and products need to evolve to meet changing requirements, says John Cray, Enghouse Interactive, vice president product management.
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Contact Centre
New communications software for a changing communications story
Zeacom is hoping to capitalise on ‘a very strong migration story’ combined with a changing communications story as the company launches the latest version of its Communications Center.