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Employee Experience news stories - Page 3

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Cybersecurity
Heightened stress means greater security risks, report finds
80% of companies say that an increased cybersecurity risk caused by human factors has posed a challenge during the COVID-19 pandemic, particularly in times of heightened stress.
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Customer experience
Genesys: is A/NZ ready for customer experience post-pandemic?
The multi-region study shows the pandemic as an extraordinary catalyst for the adoption of cloud, automation, and greater digital engagement.
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Careers
Kiwi employees optimistic about career opportunities throughout COVID-19
"Kiwi companies will reap the benefits of this now and into the future."
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Remote Working
IT leaders fail to invest in adequate solutions to support remote workers
As remote work becomes a permanent norm for many companies, IT leaders must commit to digital transformation and invest in the right solutions to improve their organisations, Nitro states.
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IBM
Execs turning to technology amid COVID-19 crisis, but there's power in people
C-suite executives are rapidly accelerating digital transformation initiatives due to the COVID-19 pandemic, however people and talent are more crucial than ever.
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Remote Working
Fiverr launches platform to bring freelancers closer to business
Fiverr says it wanted to create an integration that could fit into an organisation’s workflow and become ‘part of the digital onboarding experience’ for employees, meaning freelancers can access email, Slack, Dropbox, and the Fiverr Business team account.
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Enterprise Resource Planning / ERP
COVID-19 defined work practices may be here to stay, new study shows
The report examined employee expectations in a post-COVID-19 workplace and found that 89% want at least one COVID-19 practice adopted permanently in their day-to-day lives. On average, just 11% of respondents are happy to return to how things were.
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LogRhythm
Security teams face mounting stress, call for execs to step in
“With more organisations operating under remote work conditions, the attack surface has broadened, making security at scale a critical concern. This is a call to action for executives to prioritise alleviating the stress."
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Amazon Web Services / AWS
AWS Contact Lens for Connect set to arrive in A/NZ
The contact centre service adds machine learning capabilities that identify customer issues and trends in near-real time and enable call transcript search.
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Business strategy
Asana launches Goals to help businesses navigate changing strategies
Asana has launched a new offering that is focused on aiding organisations that are resetting and redefining their goals and potentially working with a disparate workforce.
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Customer experience
Qualtrics enhances CX insights capabilities
CoreXM updates allow businesses to listen and act on the needs of their customers and employees and identify key business drivers.
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Cloud platforms
Citrix named in top nine work coordination platforms
Named in Constellation Research’s 2020 ShortList of solutions designed to optimise the way work gets done.
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Digital Transformation
Cloud failing to deliver on promises
A Unisys report states that a third of Australian businesses are failing to see benefits from moving into the cloud.
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World Economic Forum
Deliveroo joins World Economic Forum Charter to improve worker opportunities
"This Charter is a great example of how we can come together to address key issues that directly impact on-demand workers, and shape the future of work.”
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Customer experience
Qualtrics announces raft of experience management solutions
The capabilities link all four core experiences of business – customer, employee, product, and brand – together across departments, roles, and teams.
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AIIA
AU tech sector salaries growing - and so is employee turnover
“High rates of staff attrition are a concern for the industry and employers should be focused on implementing strategies to extend the average tenure of their employees,” says AIIA CEO Ron Gauci.
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Productivity
A/NZ tech workers not feeling the happiness
Work happiness is not something to be trifled with – 97% of respondents say that happiness at work is important – and there are plenty of reasons why happiness is dwindling.
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Productivity
Cognizant's digital workplace services recognised
“Cognizant’s Digital Workplace portfolio is geared towards enabling organisations to transform EX and establish a digital-native, personalised, and intuitive workplace."
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Hays
Employees around NZ working overtime without pay
A new report shows that overtime has increased in 30% of organisations and nearly half of those working overtime (48%) are unpaid for their extra hours.
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Human Resources / HR
Generic recognition won’t win over employees, study shows
Receiving praise goes a long way for employee motivation and engagement, and Australian firms are currently lacking in giving effective recognition, a new study shows.
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Cloud
Qualtrics invests in Employee Experience in APJ region
The two new senior employees will join the Employee Experience (EX) team in APJ with the focus on expanding the organisation’s EX operations in the area.
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Digital Transformation
Why A/NZ workers feel their role is changing due to digital transformation
Australians and New Zealanders are facing increasing job uncertainty due to digital transformation.
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Hays
Why middle management needs a rebrand - Hays
Middle managers often find the value they bring to an organisation being scrutinised.
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Talent retention
Mumba & RITEQ aim to use SaaS to drive employee engagement
"Combining RITEQ and Mumba's best-of-breed technologies is a strong strategic move for both organisations."