Clara Shih stories
Clara Shih is known for her insights into the intersection of technology and customer relationship management. She often explores how advanced tools, like artificial intelligence, are transforming business workflows and enhancing customer experiences.
By reading stories tagged with Clara Shih, you can discover the latest developments in AI-powered solutions, such as innovations in service cloud workflows and benchmarks for large language models used in CRM. These updates reveal how organizations are leveraging technology to predict needs, improve service routing, and ensure trust and safety in automated systems.
Salesforce unveils first LLM benchmark for CRM industry
Wed, 3rd Jul 2024
Salesforce unveils the world's first large language model benchmark for CRM, enabling businesses to evaluate LLMs on accuracy, cost, speed, trust, and safety.
Salesforce announces new AI-powered workflows in Service Cloud
Fri, 10th Sep 2021
The new workflows enable customer service teams to predict, route and solve customer needs, and offers new digital contact centre innovations.