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Automation Stories - Page 98

Australian Stories

Automation stories

How AI can help you cut staff churn in the contact centre in 2026
Unified Communications

How AI can help you cut staff churn in the contact centre in 2026

AI can help slash contact centre staff turnover in 2026 by boosting agent engagement, cutting routine tasks, and enhancing job satisfaction with smart tools.

By Todd Gorsuch • 4 min read • Mon, 22nd Sep 2025
Australian businesses use AI to halve call centre waiting times
Customer Experience

Australian businesses use AI to halve call centre waiting times

Australian businesses are leveraging AI technology to halve call centre waiting times, boosting customer service and employee satisfaction across the sector.

By Shannon Williams • 3 min read • Sun, 21st Sep 2025
Australia's cyber workforce stagnates as AI reshapes job market
DevOps

Australia's cyber workforce stagnates as AI reshapes job market

Australia's cyber security workforce growth stagnates at 0.2% amid AI-driven automation and cost-cutting, narrowing entry-level job opportunities significantly.

By Shannon Williams • 3 min read • Sun, 21st Sep 2025
Titan of Tech - Rakesh Naidu of Wolters Kluwer
DevOps

Titan of Tech - Rakesh Naidu of Wolters Kluwer

Wolters Kluwer is advancing AI-driven software to help tax and finance leaders manage complex regulations, boosting business insights and compliance globally.

By Melania Watson • 7 min read • Fri, 19th Sep 2025

Global Stories

Automation stories

Infoblox appoints Justin Kappers as Chief Information Officer
Firewalls

Infoblox appoints Justin Kappers as Chief Information Officer

Infoblox has appointed Justin Kappers as Chief Information Officer to lead global IT and boost AI-driven growth efforts.

By Melvin Hipolito • 3 min read • Tue, 23rd Sep 2025
Behind the bots: Rebuilding agent trust in the age of AI
Customer Experience

Behind the bots: Rebuilding agent trust in the age of AI

Contact centres in Australia and New Zealand embrace AI for efficiency but face challenges in rebuilding trust and support for human agents amid rising job anxieties.

By Richard Lundgren • 4 min read • Tue, 23rd Sep 2025
Making sense of unstructured data through policy-driven management
Hybrid Cloud

Making sense of unstructured data through policy-driven management

Australian firms tackle the surge of unstructured data-up to 90% of enterprise info-using policy-driven automation to boost control and compliance.

By Andy Milburn • 5 min read • Tue, 23rd Sep 2025
Incremental intelligence: The case for AI as an intern, not a partner
Data Analytics

Incremental intelligence: The case for AI as an intern, not a partner

Treat AI like an intern, not a partner: start with small tasks, verify accuracy, and only promote its role once reliability is proven to manage risk effectively.

By Philip Hardy and Chris Baker • 5 min read • Mon, 22nd Sep 2025
AI scales data; humans scale trust
Digital Transformation

AI scales data; humans scale trust

AI boosts efficiency in professional services, but human expertise and trust remain crucial, driving a new value and pricing model in law and finance.

By Jamie Ng • 6 min read • Mon, 22nd Sep 2025
ShopVision raises USD $4.1 million to build AI for eCommerce teams
Digital Transformation

ShopVision raises USD $4.1 million to build AI for eCommerce teams

ShopVision secured USD $4.1 million to develop an AI platform offering eCommerce teams vital market insights and automation to boost decision-making.

By Sean Mitchell • 4 min read • Sat, 20th Sep 2025
AI & automation reshape transport management for growth
Digital Transformation

AI & automation reshape transport management for growth

Research reveals transport management is now key to company growth, with 96% adopting generative AI despite only 17% achieving full automation.

By Catherine Knowles • 4 min read • Fri, 19th Sep 2025
Gurucul unveils AI platform to cut insider risk by over 50%
Cloud Security

Gurucul unveils AI platform to cut insider risk by over 50%

Gurucul launches AI Insider Risk Management platform to cut insider threats by over 50%, automating detection and response for faster security action.

By Catherine Knowles • 4 min read • Fri, 19th Sep 2025
Exclusive: Workday CTO Shan Moorthy on AI, Agents and APAC innovation
Digital Transformation

Exclusive: Workday CTO Shan Moorthy on AI, Agents and APAC innovation

AI agents are transforming enterprise platforms in APAC, enabling interoperable systems and boosting productivity without reducing jobs, says Workday CTO.

By Melania Watson • 5 min read • Fri, 19th Sep 2025
AI transforms software testing, but expertise & oversight lag
DevOps

AI transforms software testing, but expertise & oversight lag

AI use in software testing has doubled to 60%, but 80% of organisations still lack the expertise needed for effective AI testing management.

By Catherine Knowles • 4 min read • Fri, 19th Sep 2025
Zoom unveils AI upgrades for sales, service & event platforms
Unified Communications

Zoom unveils AI upgrades for sales, service & event platforms

Zoom rolls out AI upgrades across sales, service and events platforms, enhancing automation, personalised engagement and operational efficiency by 2026.

By Catherine Knowles • 4 min read • Fri, 19th Sep 2025

Stories from Other Regions

Automation stories

Internal chaos hinders cybersecurity response more than hackers
Advanced Persistent Threat Protection

Internal chaos hinders cybersecurity response more than hackers

A Cytactic report reveals internal chaos hinders cyber incident response more than hackers, with 70% of leaders citing misalignment as the biggest challenge.

By Catherine Knowles • 4 min read • Fri, 19th Sep 2025
Edelweiss AMC cuts costs & boosts agility with Snowflake AI Data Cloud
Storage

Edelweiss AMC cuts costs & boosts agility with Snowflake AI Data Cloud

Edelweiss AMC boosts agility and cuts data costs by 50% after upgrading to Snowflake AI Data Cloud, enabling faster reporting and personalised investor services.

By Catherine Knowles • 4 min read • Fri, 19th Sep 2025