Automation Stories - Page 10

Australian Stories

Automation stories

Australian mid-sized firms gain from AI, but skills lag

Yet most Australian mid-sized firms still lack the training and governance needed to turn AI use into broader revenue gains.

By Sean Mitchell • 4 min read • Last month

Unified Communications

Retail tops Australia’s customer service contacts

Poor service is driving customers away, with 45% of Australians saying one bad retail interaction would make them avoid a retailer.

By Kaleah Salmon • 4 min read • Last month

Human Capital Management

Australian employers demand AI skills as hiring gap widens

Employers are tightening recruitment as 88% struggle to find workers with AI skills, while 37% say AI-written CVs cloud judgement.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Global Stories

Automation stories

Network Infrastructure

Telecoms warned against rushing AI rollouts, survey finds

Telecom operators risk stranded pilots if they put AI live too quickly, with 43% of professionals citing rushed rollouts as the biggest mistake.

By Sean Mitchell • 4 min read • Last month

DevOps

OpenAI launches Symphony for coding agent workflows

The open-source spec aims to let teams automate coding work through ticket-driven agent workflows, while reducing context-switching for engineers.

By Sean Mitchell • 4 min read • Last month

Fintech

InDebted founder steps back as chief executive search begins

The debt collection software group is seeking a new chief executive after revenue rose 52% and monthly profitability hit a record.

By Mark Tarre • 4 min read • Last month

Robotics

NCS unveils AI partnerships for public safety in APAC

Public agencies may soon use faster threat detection as NCS ties up with Mistral AI, VAST Data and robotics firms across Asia Pacific.

By Mark Tarre • 4 min read • Last month

Robotics

Forrester says physical AI will drive next breakthrough

Forrester warns the biggest gains in automation may come from machines that adapt in factories, roads and plants, not humanoid robots.

By Sean Mitchell • 3 min read • Last month

Digital Transformation

Forrester says AI is upending B2B go-to-market models

AI agents are weakening familiar B2B sales tactics, forcing firms to rethink how they measure demand and win trust earlier.

By Sean Mitchell • 3 min read • Last month

Gaming

SAS launches AI supply chain agent in industry push

Retailers and manufacturers could get near real-time planning help as SAS opens a private preview of a supply chain agent.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Virtualisation

SAS refreshes data management tools for AI governance

The update aims to curb AI project failure by baking governance into data preparation, analysis and automation across cloud-native workflows.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Data Analytics

FPT, Intel partner on AI-driven factory optimisation

Manufacturers could cut bottlenecks and speed output as the pair link live data, simulation and AI across factory systems.

By Sean Mitchell • 3 min read • Last month

Unified Communications

Gamma launches APAC push with Australia & NZ focus

Partners in Australia and New Zealand may benefit as Gamma targets higher margins and simpler onboarding in a crowded cloud communications market.

By Sean Mitchell • 4 min read • Last month

Digital Transformation

DXC launches OASIS for AI-era managed services oversight

Enterprises could gain earlier warning of outages as DXC OASIS uses AI agents and human oversight to unify fragmented IT operations.

By Mark Tarre • 5 min read • Last month

Customer Relationship Management

Oracle NetSuite launches AI coding skills for developers

Developers should see fewer errors and faster builds as NetSuite opens its coding guidance to more than 25 AI platforms worldwide.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Stories from Other Regions

Automation stories

Manufacturing

UK firms rethink AI use to cut wasted work and boost output

Companies are finding that AI boosts performance only when it removes repetitive work, with human judgement still needed to prevent errors and burnout.

By Kaleah Salmon • 4 min read • Last month

Data Protection

eir business inks ServiceNow deal for managed services

Customers across Ireland will get a single portal for service requests and incident updates as eir business shifts onto ServiceNow's AI platform later this year.

By Karen Joy Bacudo • 4 min read • Last month