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ServiceNow hones in on local channel with two new appointments

02 Mar 2017

ServiceNow made its intentions for Asia, Australia and New Zealand clear with some recent changes.

The enterprise cloud company today announced the appointment of Adam McCarthy to the role of head of alliances and channels, APJ, and Brent Paterson as head of alliances and channels, ANZ.

According to the company, with these new roles they intend to increase their focus on the partner ecosystem regionally, and continue to support alliance and channel partners across Asia, Australia and New Zealand.

From left to right - Adam McCarthy, Brent Paterson, and Tony Beller

McCarthy will be based out of Singapore and will be reporting directly to global channel chief, Tony Beller, ServiceNow’s vice president of Worldwide Alliances and Channels.

McCarthy comes from Rackspace, where he was general manager for Asia, in addition to leading an initiative to reorient the business to a cloud solutions practice, partnering with Amazon Web Services (AWS) and Microsoft to provide multi-cloud solutions for customers.

According to ServiceNow, in his new role he will be responsible for driving growth to the business through their partner ecosystem across APJ. This includes enablement activities to increase the depth of expertise across the region, and collaboration with partners focused on services delivery solutions – something that McCarthy says he sees as an exciting opportunity to be part of.

“ServiceNow has experienced rapid growth through providing a service-oriented suite of cloud applications that deliver speed, efficiency, and scalability to any business,” McCarthy says.

“These tools help teams get down to root cause issues and drive real action. As organisations focus on building intelligent automation capabilities, it will be critical to engage with a robust solutions ecosystem led by partners who are helping to bring these solutions to more and more customers.”

Brent Paterson will be McCarthy’s ANZ lead and will be based out of Sydney to focus on aligning the alliances and channel strategy for ANZ and executing locally.

Paterson has over 20 years of IT industry experience to his name, with sales and partner leadership roles under his belt – most recently at AWS leading the Partner and Alliances team for ASEAN, building a significant and successful partner community to support mutual customers in the rapidly growing cloud business.

ServiceNow affirm his new role will include supporting partners with joint go-to-market strategies, enabling more technical resources within the partnership, and a more direct engagement with partners and mutual customers.

“The key focus for the Alliance and Partner team in 2017 is to work with our partners to build out their ServiceNow capabilities, and help deliver opportunities to customers to improve service levels and deliver game-changing economics,” Paterson says.

“We’ll also continue to scale the business so we can bring more value, more quickly, to our mutual customers.”

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