Unified identity security vendor Sailpoint Technologies has launched a cutting-edge digital Customer Success Centre to support and enlighten customers in their identity security journey. The innovative Centre, which resides within the SailPoint Compass Community of over 100,000 members, offers a plethora of strategic resources, personalised onboarding and success planning tools, and specially chosen content, all geared towards identity security.
This Centre is presented as the ultimate destination for customers desirous of developing their identity security programme. It allows them to take advantage of SailPoint's comprehensive experience and effective practices. Designed to go beyond the traditional service-based model of customer engagement, it showcases the company's commitment to empowering customers and promoting stronger identity security.
Sailpoint's Chief Customer Officer, Meredith Blanchar, commented: "Our goal is to provide scalable, proactive resources alongside the personalised engagement opportunities that SailPoint customers have come to expect. We want our customers to feel empowered to take control of their identity security journey, and the Customer Success Centre will provide a centralised hub for customers to engage with the educational content and self-service resources they need to improve their identity security posture with confidence."
The innovative Centre features a host of key resources. The Customer Success Corner, essentially the homepage of the Centre, provides direct access to the SailPoint Customer Success team along with a plethora of essential guides. An onboarding guide comprising interactive tours and resources facilitates a seamless user experience, ensuring the quick and effective establishment of the identity security programme. Fully supported by the SailPoint Customer Success team, plans for successfully reinventing and maturing identity security programmes can be customised using the Success Planning Guide. The expansive Customer Success Blog and Knowledge Base ensure customers remain up-to-date with developments in identity security enablement, adoption, and thought leadership. Tailored specifically for SailPoint clients, the topical content addresses challenges faced by customers.
