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​​Opportunity abounds as enterprise look for help deploying AI

16 Dec 16

New research from analyst firm Gartner shows smart machines are set to enter mainstream adoption by 2021, with large enterprise expected to make up 30% of adopters.

Technologies including cognitive computing, artificial intelligence, intelligent automation, machine learning and deep learning fall under the umbrella term for smart machines.

"The use of smart machines by enterprises can be transformative and disruptive,” says Susan Tan, research vice president at Gartner.

“Smart machines will profoundly change the way work is done and how value is created. From dynamic pricing models and fraud detection, to predictive policing and robotics, smart machines have broad applicability in all industries," she explains.

"For service providers, smart machines represent opportunities to help enterprises assess, select, implement, change and adapt talent, and for IT and business processes, the opportunity to successfully adopt smart machines for business benefits,” Tan adds.

According to Tan, the opportunity for consulting and system integration (C&SI) services will range from advising enterprises to help them sort through the hype to helping with strategic design, training of the smart machines, deployment and integration to expansion and ongoing refinement.

Tan says these opportunities will help drive spending on smart machine C&SI services from $451 million in 2016 to nearly $29 billion in 2021.

The research from Gartner says the spectrum of subtechnologies within smart machines will be adopted at different speeds and timings, with the majority of smart technologies being mainstream adopted in the 2020 through 2025 time frame.

Tan explains enterprises' investments into smart machines will span more than a decade, implying that the smart machine C&SI service market will be a long-term one.

"Over time, the increased C&SI opportunity created by the growing number of companies implementing more complex smart machine programs is expected to be counter-balanced by the a reduction in costs of adoption, as every subsequent adoption of the same smart machine solution will be less expensive and faster," says Tan.

"In the long term (about 10 years), smart machines will be an integral set of tools in the toolkit of C&SI service providers and infused into all next-generation services offerings,” she adds.

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