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Ingram Micro ups local Trend Micro service and support options

13 Feb 17

Ingram Micro Australia has ramped up its service and support options around Trend Micro as the distributor seeks to help partners break into ‘one of the fastest growing and exciting segments of the market’.

The distributor has handled Trend Micro’s security portfolio for more than 10 years, however Ingram Micro says it now has ‘even more to offer Trend Micro and its channel partner with additional services and support options via our professsional services portfolio’.

Lee Welch, Ingram Micro Australia cloud and software services general manager, says: “We have enjoyed a long and trusted relationship with Trend Micro and its channel in Australia.

“With the addition of dedicated security specialists and our professional services offerings we are now helping partners more than ever to break into one of the fastest growing and exciting segments of the market.”

The push comes less than two weeks after Dicker Data joined Ingram Micro and Rhipe as a distributor for Trend Micro locally.

Ingram Micro says it has an established security team, including security licensing specialists, a security vendor manager and a security business development manager, in place already.

The addition of new service and support options via the distributor’s professional services portfolio opens up new service, support and training options for Trend Micro resellers, including security status reports; configuration reviews, including debrief; email and phone break-fix support; professional services days; health checks of essential systems and 24/7 support.

The company says as well as adding new service options, it is continuing to invest in recruiting  to ensure it has the ‘right mix’ of technical, sales and services expertise.

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