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Infor leads Riverina Water digital transformation
Tue, 29th Aug 2023

Riverina Water has deployed Infor CloudSuite Public Sector Customer and Billing modules, delivering efficiency and sustainability benefits weeks after going live.

The move is part of Riverina’s ambitious digital transformation project, with early positive signs for the organisation, allowing customers to reap the rewards of real-time transaction capabilities. 

The strategic move to implement Infor’s cloud-based enterprise software platform aligns with Riverina Water’s unwavering pursuit of customer excellence. 

In a survey earlier this year across its supply area of Wagga Wagga City, Lockhart Shire and parts of Greater Hume and Federation council areas, overall satisfaction with customer service scored 4.69 out of 5. 

As a winner of the prestigious Sam Samra Award for Most Improved Local Water Utility in New South Wales (NSW), Infor will be instrumental in helping Riverina Water better manage costs, secure IT investments and improve service delivery to more than 77,000 customers by retiring legacy systems and moving to the cloud.

Infor CloudSuite Public Sector, which includes Infor Financials & Supply Management, Infor CIS Billing and Infor Enterprise Performance Management (EPM), was selected following a competitive tender process in a bid to ensure that Riverina Water is well-positioned to operate in an increasingly digital world. This is while supporting efficient work processes, procedures, and service delivery, both internally and externally.

Andrew Crakanthorp, CEO at Riverina Water, says: “We’re pleased that Infor has been able to deliver on the first phase of our transformation program.” 

“The system has only been in production for two months, and we’re already seeing tangible benefits with a number of manual processes now automated. I’m looking forward to seeing how it will further benefit our customers in the future.” 

“Infor plays an important role as a trusted partner in our commitment to providing safe and reliable drinking water to an ever-growing community. Infor was selected for its deep water industry experience and a cloud offering that’s flexible, agile, secure and customisable.”

“These are all ingredients of the right industry-specific solution for our needs as we look to strengthen service delivery and enhance our standing as a customer-centric organisation with best-in-class customer service.”

“Importantly, we see this as a long-term partnership that will help meet our strategic goals,” says Crakanthorp.

Riverina Water is planning for future rollouts of Infor solutions, including asset management, financials, supply chain management and Infor’s managed service, CareFor.

In New Zealand, Infor was recently named the “systems of record” for its water reform program. The country’s most significant water authority, Watercare, is a long-standing customer, alongside Waikato Regional Council and six of the 18 water corporations in Victoria, Australia. In the U.S., leading water authority Elsinore Valley Municipal Water District is also a customer.

Terry Smagh, Senior Vice President and General Manager of Asia Pacific and Japan, Infor: “We’re proud to play our part in meeting Riverina Water’s strategic goals so they can succeed in a world where customers expect 24/7, always-on functionality with real-time capabilities.” 

“A shared commitment to customer excellence drives both organisations and Infor’s industry-specific, purpose-built CloudSuite solution will ensure enhanced service delivery and outcomes for Riverina Water’s end-customers, internal users and external stakeholders alike.”