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HP aims to ease partner separation anxiety with new programme

17 Mar 2015

HP has pledged to help its channel partners through its upcoming split into two companies, launching the ‘Partner Navigator Program’ to help ease separation anxiety.

HP says the new programme will help distributors and the reseller network maintain business continuity through the separation, which will see HP Inc and HP Enterprise become two separate entities.

The vendor says ‘resourced’ Partner Navigators – named partner employees within HP’s largest, operationally complex direct partner businesses – will work directly with HP Partner Account Operations Managers to address each partner’s ‘unique operational needs’.

“With resources including dedicated HP Partner Support Centres, the HP Partner Navigator Program will enable all HP authorised partners to continue to deliver the operational excellence and high standards their customers have come to expect,” HP says.

Meg Whitman, HP chairman, president and chief executive officer, says the company remains ‘laser focused’ on maintaining commitment to the channel.

“HP is helping partners maintain business continuity and, at the same time, capture market opportunity through a services-centric, outcomes-driven approach,” she says.

All HP authorised partners will have access to HP Partner Support, support centres expanded to handle separation and operations related questions. The HP Unison Partner Portal will remain the ‘go-to’ resource for all support tools and information for partners, HP adds.

Regional Escalation Centres will also being available, HP says.

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