Story image

CompTIA: Are you ready for the new IT buyer?

10 Jul 2017

The increasing sway held by line of business executives when it comes to technology decision making and buying is a double-edged sword for the IT reseller channel, CompTIA says.

The industry body says while the CIO’s office or internal IT departments still hold significant power in IT decision-making, for many channel firms a new potential buyer is emerging in the non-IT line of business executive.

CompTIA says line of business use of third parties to manage their technology is ‘sparing’.

Moheb Moses, CompTIA ANZ community director, says this is both good news and bad news for the channel.

“First, the bad news: These IT buyers lack familiarity with outside providers, perhaps because they are simply new to the IT buying and management process, or they have had a negative prior experience,” Moses says.

“Internal IT staff naturally have a much keener understanding of the ecosystem of resellers, solution providers, managed service providers and IT consultants that exist to serve them, so are more likely to consider hiring them.”

However, Moses says there’s also good news: the unknown opportunity.

“Channel firms can acquaint themselves with non-IT buyers, educate them to the benefits of using a third party and in turn learn about their business,” he says.

“The result should build a new pipeline of business for channel firms.

Moses’ comments follow a recent CompTIA study which examined the habits of new buyers, ranging from marketing, finance and logistics, through to sales.

Carolyn April CompTIA senior director, industry analysis, says the study found that business units are increasingly adding technology experts to their staff independent of the traditional IT department.

Moses says there are a myriad of reasons to account for changing norms related to IT decision-making and purchasing power.

“The aggressive push toward digitisation and cloud computing, for one, has greatly emboldened business unit executives and staff to vet, choose and implement their own solutions,” he says.

“In addition, a tech-savvier workforce now populates all business units and job roles. As a result, many employees are doing their own research into the latest technology solutions to address their specific initiatives and projects.”

CompTIA says there are four key changes in IT purchasing habits:

LoB buyers are flexing their muscles, with the decisions on what technologies or services are purchase expanding beyond the IT department reflecting a shift from IT as a support function to IT as a strategic asset.

Collaboration with internal IT is still a major factor, with business units and IT staff collaborating around technology choised, suggesting incidences of purely rogue IT behaviour by LoB managers may have diminished.

LoB buyers are not so familiar with the channel, with the vast majority not tapping resources of an outside firm to implement, integrate or manage IT post-purchase.

Business units are staffing their own tech experts, adding staff in IT-oriented job roles to their own departments.

EXCLUSIVE: Forcepoint global channel chief talks strategy
As a solution sold 100% via the channel, cybersecurity solutions company Forcepoint places a strong emphasis on its partner relationships.
Gold Coast launches Australia’s largest city LoRaWAN network
The network is being made available for commercial use and the deployment of wide-ranging IoT applications.
Leopard Systems win dual Zebra Tech partner awards
Leopard Systems was recognised as Zebra’s highest performing APAC Partner Of The Year and APAC Service Partner Of The Year.
IDC: Semiconductor market declines after three years of growth
However, it says that semiconductor revenues will recover in 2020 and log a compound annual growth rate (CAGR) of 2.0% from 2018-2023.
D-Link hooks up with Alexa and Assistant with new smart camera
The new camera is designed for outdoor use within a wireless smart home network.
Virtustream launches new services for cloud applications
The new suite of professional and managed services expands Virtustream’s enterprise application and services solutions.
Secureworks Magic Quadrant Leader for Security Services
This is the 11th time Secureworks has been positioned as a Leader in the Gartner Magic Quadrant for Managed Security Services, Worldwide.
Datto expands A/NZ presence with Sydney office
This investment will enable Datto and its partners to continue to grow and address the IT needs of small and medium businesses (SMBs) in the region.