Story image

Cognizant to drive digital transformation for Hills

21 Sep 2017

Technology solutions value-added distributor Hills has announced it has embarked on a digital transformation program in partnership with Cognizant.

The partnership aims to revitalise Hills e-commerce capabilities and improve core business processes, customer engagement, and operational efficiencies.

Cognizant will develop an e-commerce platform that will provide the customers of Hills with 24x7 real-time inventory and self-service capabilities, including customer statements, invoices, pricing, online payments, and delivery information.

Cognizant will implement a managed service model for Hills which is designed to improve operational agility and lower costs while re-deploying savings to fund investments in innovation for growth.

Hills believes it will allow staff to be more engaged with customers and vendors, and create a stronger platform to promote vendor products.

David Lenz, Hills chief executive officer says the initiative will be integral for the company’s ‘back to growth’ strategy and help transform Hills from product-centric to customer-centric.

“This is an enterprise-wide transformation that will see Hills exit third-party supply chain arrangements early next year, to take control of our own supply chain – a decision key to the performance of the business,” he says.

“The transformation is technology-enabled but it’s customer focused. We’re improving warehousing and dispatch processes to create a better buying experience, tailored specifically to the B2B market. Cognizant’s expertise in systems, technology and business operations will help us create world-class capabilities to better compete in today’s digital economy.”

John Burgin, Cognizant head of Australia and New Zealand says, “Winning in the digital economy requires that business leaders use the latest technologies to improve productivity, consumer experiences, business processes, and core IT infrastructure.

“We improve consumer experiences with solutions that integrate human behaviour insights, digital strategy, design services, analytics, IoT services, cloud applications, and interactive content,” he says.

“That will allow us to enhance brand differentiation for Hills, (and) we are pleased to be chosen by Hills to help them on their journey to provide even better technology solutions to schools, hospitals, homes and businesses.”

Hills says it is focused on the distribution of technologies that ‘connect, entertain and secure people’s lives’, with a strong presence in security, audio-visual, communications and health markets.

The company describes itself as a ‘one-stop-shop’ for integrated building technology solutions, targeting industry verticals such as health, education, banking, and government infrastructure.

The new Hills e-commerce site is planned to go live early in 2018.

Zoom Phone beta announced for local customers
Zoom is bringing its full Phone solution to Australia in July, but has launched a beta for us to try now.
AI driving 'unprecedented' M&A growth
Breakthroughs in artificial intelligence are causing ‘unprecedented’ growth for mergers and acquisitions, as companies grapple for their share of an AI market that will be worth $190 billion by 2025.
DimData: Fear finally setting in amongst vulnerable orgs
New data ranking the ‘cybermaturity’ of organisations reveals the most commonly targeted sectors are also the most prepared to deal with the ever-evolving threat landscape.
Seven Aussie projects shortlisted in IDC's Smart Cities Awards
The nominated projects include three from Newcastle alone and span smart water metering, solar farms, virtualization and transport.
Y Soft and Brother partner to enhance print management
YSoft SafeQ integrated print management and document capture solution is now embedded in Brother multifunction devices.
F5 acquisition of NGINX now complete
The companies have released blogs on the topic, explaining how NGINX will now operate as a unit of F5, and the benefits they expect this merger to bring.
IXUP goes "post-quantum" with security tech upgrade
The secure analytics company has also partnered with Deloitte as a reseller, and launched a SaaS offering on Microsoft Azure.
Infoblox appoints channels head for A/NZ
Kenneth Cartwright’s appointment extends Infoblox’s position in secure cloud-managed network services throughout the region.