'Zoom fatigue' is turning Australians into frustrated multitaskers - Uniphore survey
72% of consumers felt either somewhat, very, or extremely engaged with other participants.
'Conversational service automation' firm Uniphore raises $140m
"We are excited to back Uniphore and believe 2021 will be a breakout year of innovations and tremendous progress in transforming CX for the enterprise."
APAC consumers comfortable with human & AI-assisted contact centres
Consumer frustrations could be missed opportunities for brands to deliver a better experience while building trust and loyalty.
Uniphore and Tech Mahindra enter multi-year, multi-million dollar partnership
Uniphore and Tech Mahindra have come together with the shared intention of driving innovation in customer experience and contact centre operations.