Conversational Automation stories
Yellow.ai launches generative AI driven DAP and rebrand
Thu, 27th Apr 2023
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cx
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martech
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contact centre
Yellow.ai launches its Dynamic Automation Platform with generative AI, reducing operational costs by 60%. Rebranding includes new logo and website design.
Vonage named Leader for conversational cloud by Opus
Tue, 11th Apr 2023
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contact centre
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digital transformation
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chatbots
Vonage named Leader by Opus Research in Conversational Cloud report for its comprehensive cloud communications solutions.
Atturra brings on new vendor partnerships to support business growth
Wed, 15th Feb 2023
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contact centre
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chatbots
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partner programmes
Atturra announces new partnerships to meet customer demand for conversational voice AI, accounts payable automation, and mobile payments solutions.
NICE launches a conversational CX with ChatGPT-enabled CXone
Wed, 1st Feb 2023
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cx
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contact centre
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martech
Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.
Freshworks integrates conversational AI in CX/CRM solutions
Fri, 4th Nov 2022
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contact centre
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cx
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crm
The upcoming launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle.
Exclusive: Uniphore shares how Conversational AI can be the key to business success
Fri, 30th Sep 2022
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martech
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chatbots
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contact centre
Conversational AI and Automation are vital tools to help further promote organisational cohesion and communication, and Uniphore is leading the charge.
Mindfields, Uniphore partner for greater client offerings
Fri, 22nd Apr 2022
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cx
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martech
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contact centre
Mindfields partners with Uniphore to enhance conversational automation offerings, boosting customer satisfaction and aiding post-pandemic recovery.