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Zebra adds support and managed service offerings

By Heather Wright, Thu 25 Jun 2015
FYI, this story is more than a year old

Zebra Technologies has launched a portfolio of support services for its mobile computers, printers, barcode scanners and RFID devices, which it says will enable Australian and Kiwi partners to grow revenue and expand relevance with their customers.

The OneCare portfolio is designed to maximise visibility and availability of Zebra’s solutions, the vendor says.

The company also launched Operational Visibility Service (OVS), a new managed service which provides visibility into Zebra mobile device asset and operational business performance, with actionable data, analytics and insights to drive better business performance.

The offerings continue the company’s mobile enterprise focus after spending $3.45 billion to acquire Motorola Solutions’ enterprise unit last year.

Ryan Goh, Zebra Technologies Asia Pacific vice president and general manager, says customers have an increasing desire to see, measure and take actions that drive a higher return on investment from their mobility investments and the operations they serve.

“The launch of Zebra OneCare will help businesses increase the productivity of their mobile technology, while Operational Visibility Service will enable Zebra and its partners to not only see asset intelligence while deployed in the field, but also provide transparent and high value digital services seamlessly between customers’ operations and Zebra’s service operations,” Goh says.

Zebra says OVS was designed to complement Zebra partner service capabilities. The offering is available for resellers to resell and rebrand to recognise additional revenue opportunities, while deepening customer relationships. 

Zebra says OVS provides actionable insight into device health, location, utilisation, operational trends and services to help businesses achieve maximum productivity and business performance.

The vendor says OVS can also help companies reduce support costs and maximise worker productivity through increased device utilisation and decreased mobile device downtime.

Meanwhile, OneCare offers three service levels.  Essential provides basic assurance through technical support, device diagnostics and repairs while Select offers online dashboards, 24/7 support and same-day shipment of preconfigured replacement devices.

Premier sees Zebra and its channel partners collaborating to meet customer needs and includes customised dashboards, advanced diagnostics, third party software support and a dedicated help desk.

All levels include a device diagnostic tool and online learning.

Zebra says OneCare will enable channel partners to recognise new and renewable revenue streams with little to no investment required.

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