ChannelLife Australia logo
Industry insider news for Australia's technology resellers
Partner content
Story image

Why hybrid working is here to stay and how to ace it

By Jessie Chiang
Mon 20 Jun 2022

Over the last two years, the pandemic has thrown curveball after curveball at businesses.

Perhaps one of the most significant challenges is figuring out how employees can work from home.

However, as the world opens back up, research shows that employee productivity and engagement levels aren't the highest when working in the office or working completely remotely.

In early 2022, Citrix ran an independent opinion research study, examining the views of 900 business leaders, including CEOs, CFOs and CTOs and 1800 knowledge workers from Australia, France, Germany, Japan, Mexico, the Netherlands, the UK and the US. Respondents were from various sectors, including financial services, healthcare, tech, manufacturing, retail, the public sector and education.

Citrix managing director for Australia and New Zealand, Martin Creighan says the company's report, Work Rebalanced, shows that hybrid working is coming out on top as the preferred golden standard.

"Hybrid workers are showing that they're more productive and more engaged as hybrid employees than they would be being fully remote or fully in the office," he says.

They also report better physical and emotional well-being, with 69% of hybrid workers saying they would recommend their employer as a place to work, compared to 56% of office workers and 60% of fully remote employees. The report found most leaders and employees feel that hybrid and remote work collaboration is working well, but 63% of leaders and 69% of employees say in-person interactions are essential for emotional well-being.

What are businesses getting right?

In order for a hybrid working model to work well and for employees to feel empowered to do their job, Citrix says businesses need to provide the right tech.

"I was talking to a colleague about and we were laughing because we said could you imagine if COVID happened five years ago?" says Creighan.

"The video technology and the remote working capability in a remote working technology at home didn't have the same capability it has today."

Creighan says, for the most part, business leaders have recognised this and are doing this well, especially in the tech sector. The report also reveals that two-thirds of business leaders and employees believe that sophisticated work tech drives more inclusive and equal work experiences. In Australia alone, 70% of workers feel that technology heightens their productivity and satisfaction levels.

Creighan says in the past couple of years, there's also been an increase of trust and empathy in the workplace.

"Business leaders are trusting that their employees are doing the right thing," he says.

“In fact, 66% of business leaders in Australia trust their employees even when they can’t see them. According to our research, this is the highest of any market in the world.”

On the flip side, though, the research shows business leaders also monitor workers. The report found that 80% of business leaders are installing monitoring software or are considering installing more software in the next year to check when their workers are working. Creighan says that figure doesn't necessarily mean business leaders don't trust their employees. He says they could be checking working hours in regards to welfare, for example, making sure employees aren't working at midnight or that they are getting some downtime.

What are businesses getting wrong?

Creighan says flexibility, especially regarding location, is critical, but currently, about a third of business leaders do not give their employees any.

"So they basically say you need to be in the office or you need to be at home," he says.

"When you're not giving the location flexibility, that has an impact on the engagement and could have negative effects on your own your employee base."

Then there are also the business leaders who are laying down the law, for example, Elon Musk, who ordered all his employees to come back into the office or "pretend" to work elsewhere.

"That is actually contrary to what we're seeing in the research and what our workers around the globe actually want," says Creighan.

“Our research shows that an autocratic style of leadership and enforcing when you need to be in the office, why you need to be in the office and what days and what hours, can actually have a negative effect on employee satisfaction and employee engagement."

But striking the right balance between work in and out of the office is complicated.

"That is probably the number one thing or one of the biggest things I talk to our customers about," says Creighan.

"They say, Martin, how do we get the balance right?"

(Martin Creighan, Citrix managing director for Australia and New Zealand)

Hybrid work success

Creighan says flexibility, innovation and choice are the three most important things when it comes to successful hybrid working.

He says there also needs to be a sense of pragmatism and understanding between employees and employers, that when workers need to be in the office for a meeting, they will come in.

"I think transparent communication around our policies and our goals are really important," he says.

“When I’d like our team to come in and work together, we will create a ‘culture day’ or ‘collaboration day’ to encourage everyone to come in, and we’ll host a lunch for our people.”

Creighan says food can be a big drawcard, and he's often found potluck works better than the company just ordering pizza.

“We're all from different cultures, different backgrounds. Once you get that diversity aspect as well, and people bring their favourite Italian dish or their favourite Thai food, it's even better because people can bring more of themselves into their work environment," he says.

Citrix says with hybrid working becoming the frontrunner option for employees, businesses need tech that will empower and enable them to work efficiently wherever they are. Creighan says with 30 years of experience, Citrix offers a DaaS solution that companies can use to securely deliver their apps and their data to people from any location.

"Three-quarters of security leaders are saying that they're either planning on rolling (a DaaS solution) out, or have rolled it out already in the year ahead," he says.

"That's exciting for us because when we enable secure DaaS solutions, we're basically enabling and empowering this remote or hybrid work environment which is going to make your employees more engaged, more productive."

To learn more about what Critix offers and how it can fast-track your business into successful hybrid working, visit its website.

Related stories
Top stories
Story image
Microsoft
TO THE NEW unveils A/NZ Managed Services for Microsoft Azure
TO THE NEW has released Managed Services for Microsoft Azure to meet the growing demand in the A/NZ market and globally.
Story image
Sustainability
Honeywell launches new carbon energy management software for buildings
The new Carbon & Energy Management service allows building owners to track and optimise energy performance against carbon reduction goals, down to a device or asset level.
Story image
Infrastructure
Global investment in data centers more than doubled in 2021
DLA Piper's latest global survey finds the total investment in data center infrastructure worldwide rose from USD $24.4 billion in 2020 to USD $53.8 billion in 2021.
Story image
Tech job moves
Tech job moves - ActiveCampaign, Arcserve, LogRhythm & Qlik
We round up all job appointments from June 17-22, 2022, in one place to keep you updated with the latest from across the tech industries.
Story image
SaaS
Varonis strengthens security capabilities for AWS and S3
Varonis has strengthened and expanded its cloud and security capabilities, with a critical aim of improving safety and boosting data visibility in Amazon Simple Storage Service (S3).
Story image
Gaming
Intel Arc A380 graphics units launched in China, global release imminent
New Intel Arc A380 graphics units are set to bring next-generation technologies to gamers and content creators in the coming months. 
Story image
Internet of Things
Domino's Pizza: A blueprint for secure enterprise IoT deployment
Increasingly, organisations are embracing smart technologies to underpin innovations that can enhance safety and productivity in every part of our lives, from industrial systems, utilities, and building management to various forms of business enablement.
Story image
Cloud
Cloudera harnesses the power of cloud and data management for digital transformation
The data management landscape has changed significantly in recent years, with customer demands shifting and evolving in light of new technology and work processes.
Story image
Healthcare
Helping Western Sydney Local Health District provide a new model of care in the fight against COVID
Western Sydney Local Health District (WSLHD) and PwC’s Consulting Business came together to solve through the challenges of COVID-19.
Wiise
Is your on-premise ERP holding you back? Many Australian businesses are moving from on-premise to the cloud so they can streamline processes and access up-to-date business data on the go. Here’s 5 signs that you’re equipped to migrate from on-premise to the cloud.
Link image
Story image
10 Minute IT Jams
Video: 10 Minute IT Jams - An update from Rimini Street
Today we welcome back Daniel Benad, who is the GVP & regional GM for Oceania at Rimini Street.
Story image
Review
Hands-on review: Philips Hue White and Color Ambiance Starter Kit A60
Philips’ range of Hue smart lighting promises to make any home a smart home. Techday’s Darren Price checks out the Philips Hue White and Color Ambiance Starter Kit A60.
Story image
Hybrid workforce
Why hybrid working is here to stay and how to ace it
Citrix's new report reveals hybrid workers are more productive and engaged at work than their office and completely remote counterparts.
Story image
Network Security
Netskope announces zero trust network access updates
Customers can now apply zero trust principles across a range of hybrid work security needs, including SaaS, IaaS, private applications, and endpoint devices.
Story image
Amazon Web Services / AWS
Zscaler, AWS accelerate onramp to the cloud with zero trust
Zscaler has announced an extension to its relationship with Amazon Web Services, as well as innovations built on Zscaler's Zero Trust architecture.
Story image
Citrix
The best ways to attract young talent during labour shortages
New research from Citrix reveals hybrid working and ventures into the metaverse are top of mind for Gen Z workers.
Wiise
3 success factors for your distribution business in FY23. With growing challenges facing Australia’s supply chain, understanding your key priorities as a wholesale distribution business is crucial. Discover the 3 success factors for your distribution business in FY23.
Link image
Story image
Artificial Intelligence
Abnormal Security finds financial supply chain under threat
New research by Abnormal Security has found a rising trend in financial supply chain compromise as threat actors increasingly impersonate vendors.
Story image
Mitel
Martello and Mitel renew and extend their partnership
Martello has entered into an Amended Agreement with key partner Mitel, laying out the commercial terms under which it provides the Mitel Performance Analytics (MPA) software for sale to Mitel customers and partners.
Story image
NaaS
Survey finds 94% of Australian IT leaders looking at NaaS
Aruba’s latest survey reveals a rising interest in NaaS among Australian technology leaders as they re-evaluate their current infrastructure and network setup.
Story image
Manhattan Associates
New late-stage order cancellation to improve customer service
Manhattan Associates launches new service allowing orders to be cancelled up to the point of manifested/loaded status, preventing unwanted shipments and costly returns.
Story image
Talend
Forrester names Talend Leader in enterprise data fabric
Forrester has named Talend a leader among enterprise data fabric providers in the Forrester Wave: Enterprise Data Fabric, Q2 2022 report.
Story image
Apple
Jamf updates healthcare IT to protect data on Apple devices
Jamf has rolled out new functionality to help healthcare and IT teams protect patient data and streamline clinical access for their Apple fleet.
Story image
B2B
Corpay partners with supply chain platform PracBiz Exchange
Corpay's new partnership with PracBiz’s allows more than 4000 B2B suppliers on the latter's platform to use Corpay's global payments services.
Story image
Cloud
SAS and Greater Bank launches new AML and fraud service
Greater Bank and SAS have joined forces to deliver a new fraud detection and anti-money laundering solution that bolsters the protection of its 270,000 plus customers.
Story image
Cybersecurity
Threat actors ramp up their social engineering attacks
As people get better at identifying potential threats in their inbox, threat actors must evolve their methods. Their new M.O? Social engineering.
Story image
trust
Consumers want personalisation, but don't trust brands with their data
Customers expect personalisation during every brand interaction but they don't trust brands to keep their personal data secure and to use it responsibly. 
Story image
inDriver
New ride service inDriver arrives in Melbourne - pick your own fares
inDriver has launched in Melbourne, Australia and says it's set to disrupt the ride-hailing industry by allowing passengers and drivers to set and pick their own fares.
Story image
Cybersecurity
Aqua Security, CIS create software supply chain security guide
Aqua Securityand the Center for Internet Security have together released the industry’s first formal guidelines for software supply chain security.
Story image
Infrastructure
Lenovo announces launch of Retail Solutions portfolio in A/NZ
Lenovo has announced the launch of its Lenovo Retail Solutions portfolio across the A/NZ region, which they say will help retailers transform their business and face future retail demands.
Story image
CRM
Microsoft launches app for modern selling experience
The new release is designed to enhance CRM systems with customer engagement data from Microsoft 365 and Microsoft Teams.
Story image
DDoS
Flashpoint unveils security offering for school boards
Flashpoint has released its K-12 risk management and security offering to provide school boards and education security practitioners with tools to recognise, prevent and manage cyber and physical threats.
Story image
3D Printing
Fleet Space, Konica Minolta partner for 3D printer offering
Fleet Space has partnered with Konica Minolta to implement 3D printers from 3D Systems to support the commercial small satellite manufacturer’s offerings.
Story image
Digital Transformation
Cybersecurity priorities for digital leaders navigating digital transformation
In recent years, Asia-Pacific has especially been a hotspot for cyberattacks, and as we continue into 2022, it’s evident that the problem is becoming more significant.
Story image
Attack
Phishing attacks are making a comeback
No matter what approach or tool cybercriminals use to breach a network, they all have one thing in common: access.
Story image
Market growth
Salesforce unveils new offerings for consumer goods companies
Salesforce has announced new products for consumer goods companies to help brands navigate increasing market complexity more easily.
Wiise
What are the 5 critical impacts of outdated systems? As the landscape continues to shift, having the right ERP will make or break Australian businesses. Discover 5 ways your current ERP might be letting you down.
Link image
Story image
Tech job moves
Tech job moves - Boomi, Limepay, Thales, VMware & Zoom
We round up all job appointments from June 6-16, 2022, in one place to keep you updated with the latest from across the tech industries.
Wiise
Project accounting not adding up? Successful job-based businesses all have one thing in common, it's the way they manage their job and project accounting. Discover the 4 success factors now.
Link image
Story image
Yubico
New research shows global drive for passwordless authentication
A new study has shown there has been a significant shift towards wanting a passwordless future, but adoption is still in its infancy.
Story image
Partnerships
Microsoft expands APAC Enabler Mentorship Program
"Mentors are the key to success for every professional. A good mentor is a coach, a guide, as well as a vocal advocate."
Story image
INTERPOL
Hundreds arrested, millions seized in global INTERPOL investigation
A two-month-long investigation by INTERPOL this year involved 76 countries and clamped down on organised crime groups behind telecommunications and social engineering scams.
Story image
Ransomware
Rapid7 report examines use of double extortion ransomware attacks
New insight into how attackers think when carrying out cyber attacks, along with further analysis of the disclosure layer of double extortion ransomware attacks, has come to light.
Story image
Identity and Access Management
Ping Identity launches corporate venture capital fund
Ping Identity has launched a corporate venture capital fund to foster innovative offerings for the identity security market.