Tech boosts business confidence among Australian middle-market firms

A recent report by Pitcher Partners indicates that rapid advancements in technology have buoyed confidence for future growth amongst Australian middle market firms. According to the Business Radar survey, approximately 38% of respondents identified technological development as a key driver of their business confidence. Furthermore, almost half of the larger organisations surveyed recognised this factor as a significant influence on their optimism.

Despite an overall dip in confidence across industry sectors, middle market firms' optimism regarding the Australian economy remains above pre-2023 levels. The independent research analysed the views of 152 middle-market business leaders across various industries. Technological evolution emerged as one of the most significant factors that increased overall confidence in business prospects.

With a positive influence rate of 38%, technological advancements were only surpassed by a greater demand for products and services, which commanded a 43% influence rate. This represents more than a doubling of influence among business leaders since the previous survey. Respondents also highlighted efficiency as a key priority, with the focus on this aspect jumping from 25% to 32% across surveys.

Nick Bull, Partner at Pitcher Partners Melbourne, commented on the findings, emphasising the importance of adopting technology. "When queried about the measures they are taking or intend to take to drive productivity gains, respondents overwhelmingly cited technology-centric initiatives as their top two strategies: employing new technologies (38%) and introducing advanced collaboration tools (34%)," he stated.

Interestingly, traditional approaches geared towards augmenting workforce efforts still remain popular, forming half of the top ten initiatives outlined by the respondents. These strategies include investing in employee training (28%), revamping incentive structures (26%), exploring alternate working models (25%), implementing well-being programs (22%), and utilising feedback mechanisms (22%) to foster employee engagement.

Despite the drive for productivity, Bull issued a cautionary note. He highlighted the potential negative impact of overworking staff and the importance of innovation. According to Bull, it's vital to strike a balance between technological prowess and maintaining a motivated, skilled, and supported workforce when seeking to unlock long-lasting productivity gains and fuel growth.

The survey findings resonate with a report from the Productivity Commission, which suggested that 98% of Australian businesses could enhance their productivity through the adoption of established and even outdated technologies and practices. When asked to propose changes or reprioritisation measures that could improve productivity, respondents' suggestions favoured internal developments heavily. These include introducing new technology (90%) and digital tools (89%), investing in technology (85%), improving production processes (88%), and streamlining processes (84%).

The middle market's recognition of technology's transformative potential, coupled with the enduring importance of cultivating a motivated workforce, underlines the vital balance required between the two for sustainable growth, as conveyed by the latest Business Radar report by Pitcher Partners.