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TeamViewer integrates Slack adding new functionalities
Thu, 17th Nov 2022
FYI, this story is more than a year old

TeamViewer, a provider of remote connectivity and workplace digitalisation solutions, has announced a new integration for Slack, the collaboration platform for work. It allows users to launch web-based TeamViewer remote access and augmented reality (AR) support sessions from within the Slack environment.

“Remote work has impacted the requirements for collaboration and support. Slack has set a new standard in agile team collaboration over the past years and is used by major corporations and communities. Embedding TeamViewer remote access and AR support will give our customers even more options to interact and increase productivity regardless of location or device," says Alfredo Patron, Executive Vice President of Business Development TeamViewer.

TeamViewer is a global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices from laptops and mobile phones to industrial machines and robots. 

Although TeamViewer is free of charge for private use, it has around 620,000 subscribers. It enables companies of all sizes and industries to digitalise their business-critical processes through seamless connectivity. 

Against global megatrends like device proliferation, automation, and new work, TeamViewer proactively shapes digital transformation and continuously innovates in augmented reality, the Internet of Things, and artificial intelligence.

Meanwhile, Slack already contains a wide variety of tools and capabilities for remote teams to perform their tasks. 

Users can seamlessly integrate TeamViewer into their Slack environment by downloading the TeamViewer app from the Slack app directory. 

With the new integration, users can share session invites for remote control or AR connections to mobile devices directly in the direct messages or group channels in Slack to collaborate and support each other more efficiently. 

The addition of AR connections is especially valuable when physical tasks are required. For example, it enables employees to collaborate on a see what I see basis with a shared video feed. 

In addition to an audio connection, remotely connected experts can virtually point and draw in their colleague's fields of view to demonstrate in detail what to do, share files or use the chat function.

The integration builds on a device-agnostic web-first approach to improve accessibility and seamless interaction. 

The remote assisting expert does not need installation and can provide remote access and AR-based support immediately. 

Organisations will need a Slack license and a compatible TeamViewer subscription to leverage this integration.

The integration of TeamViewer and Slack many several benefits. 

Users can start a TeamViewer Remote Control or Assist AR connections directly within a slack channel to resolve an issue, guide someone through a physical task or assess a service.

Users can use Remote Control or Augmented Reality for demonstrations or troubleshooting instead of long-winded explanations on the phone to solve issues better and faster.

Users can connect directly from a Slack conversation to a colleague, customer or frontline worker to provide fast and efficient support and resolve issues on the spot.

Notably, the integrated user experience does not require the installation of additional tools and reduces the overhead for training and IT maintenance.