Frankston City Council in Victoria will deploy Promapp's cloud-based business process management software, in a move the organisation says will support the council's ongoing business improvement program.
The decision comes at a time when councils face ongoing cost shifting by the Victorian and Australian governments to the entire Victorian local government sector.
Promapp will initially be rolled out among the council's business and information technology team and customer relations teams.
Martha Eccles, co-ordinator Systems and Business Architecture, Frankston City Council, says ip until recently, the council had been using processes inconsistently across the organisation with no overall focus on standardisation across its operations.
“As a council our mission is to lead and govern a connected community and deliver services and infrastructure which promote the quality of life for our current and future generations,” Eccles explains.
“In order to support these aims, the development of a business improvement strategy underpinned with a culture of process improvement will be critical,” she says.
Promapp's deployment will support the streamlining of council operations by enabling the organisation to capture processes and improvements.
Ultimately, continual improvement will encourage staff at all levels of the organisation to identify new ways to provide a service based on streamlined workflows, but at a higher quality, Eccles says.
“We liked Promapp for its simplicity, ease of use and the fact that it is visually appealing. It will enable us to map current processes and put time and costs against an individual process,” she explains.
“In a rate capping environment, it's now more important than ever to identify ways to deliver high quality services for our residents in more efficient and cost effective ways,” she adds.
“We will identify specific power users to take ownership of a process improvement project who can then start to map processes, identify improvement opportunities and drive change,” says Eccles.
“At the same time, we will also deploy Promapp among business analysts within the Business and Information Technology department who work with key staff across the business to implement improvement opportunities.” Eccles adds, “The key resulting benefit will be efficient, faster customer service and a more consistent service to the community.
“Promapp will help make process knowledge accessible and usable with the flexibility to change and above all, improve,” she says.