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ProHance enters ANZ market by partnering with Open Orbit
Tue, 20th Jun 2023

ProHance announces its partnership with Open Orbit, a process design and improvement company, becoming its Sales Channel Partner in Australia and New Zealand. 

ProHance offers a comprehensive omnichannel operations management and productivity platform that empowers enterprises to optimise their back-office, chat, and email servicing operations. 

Its real-time visibility capabilities enable organisations to gain insights into team engagement and effectively allocate resources. This visibility entrusts enterprises to make data-driven decisions, distribute workload efficiently, and respond with agility to dynamic business demands. 

Prohance also auto-captures time spent, creating an enterprise-wide objective and robust measurement system. Businesses can then formulate effective capacity and time planning strategies, people retention, and overall operations management.

Ankur Dhingra, CEO of ProHance, expresses excitement about bringing its track record of success to organisations in the Oceania region.

The CEO says: "ProHance has a strong track record of success in markets across Asia and North America." 

"Our partnership creates unique value that enables data capture and analytics, as well as the subsequent use of that data to enable redesign and optimisation of operational processes." 

"I look forward to replicating the client success from other markets for organisations in the Oceania region," says Ankur Dhingra, CEO.  

Open Orbit is an established expert in Australia and New Zealand, specialising in making process design and improvement accessible to organisations of all sizes. 

Open Orbit is designed to make change more accessible, faster, and simpler by using technological innovation to augment human judgment and drive business improvement.

Headquartered in Sydney, Australia, Open Orbit has established a strong presence in the local Australian market, with teams also in America and India.

Open Orbit's commitment to leveraging technology to augment human judgment aligns perfectly with ProHance's vision of delivering customer-centric, efficient, and lean operations to enterprises worldwide.  

Niranjan Deodhar, Director and Founder of Open Orbit, shared his perspective on the partnership: "With this alliance, we bring to Australian and New Zealand clients a capability that is proven in other markets and is fast to deploy and create value." 

"The market is ripe for productivity solutions that can be brought into play swiftly and provide returns on investment across multiple fronts; cost, risk, and revenue." 

"In addition, with Open Orbit as the in-market partner for ProHance, clients can benefit from our deep expertise in design and optimisation of effective and efficient operations." 

"I am excited at the potential to create impact and value for our current and future clients," says Niranjan Deodhar, Director and Founder of Open Orbit.    

With over 280,000 users in over 170 enterprises across 24 countries, ProHance has a withstanding track record of enabling organisations to achieve operational excellence. 

The partnership with Open Orbit reinforces ProHance's dedication to delivering high-quality solutions and expanding its global footprint.