Story image

New product integration from Genesys to benefit cloud users - and partners

18 May 2017

​eMite,a wholly-owned subsidiary of Prophecy International Holding Limited, has announced an integration with PureCloud by Genesys.

PureCloud by Genesys is a unified, all-in-one customer engagement and employee collaboration solution that the company asserts is easy to use, quick to deploy - and being a ‘true cloud offering’ is flexible, open, feature-rich and built for rapid innovation.

eMite is available as a software-as-a-service (SaaS) cloud solution to provide real-time dashboard and analytics to enhance contact centre business performance - and is currently in use across five continents.

“This agreement is great for our joint customers as it enables a seamless integration between PureCloud by Genesys and eMite, vastly improving the customer experience and providing customers with a complete solution through a single transaction,” says Stuart Geros, founder and CEO of eMite.

 “It also lets eMite accelerate its global expansion and reach more customers across the globe.”

So what does this mean for partners? Genesys and its global partners will resell eMite dashboards and analytics for the PureCloud by Genesys solution as a bundled offering to customers around the world.

According to the two companies, the eMite integration aggregates and correlates data from PureCloud by Genesys and multiple business sources, including third-party tools and legacy systems, to deliver historical and live actionable insights in a simple, visual format that can be easily customised for different users.

“The open-API design of PureCloud by Genesys helps technology partners, like eMite, to quickly bring their expertise and products to market,” says Mike Szilagyi, senior vice president of product management at Genesys.

“eMite’s integration enables joint customers to extend the PureCloud platform even further by providing real-time, fully-customisable dashboards to significantly enhance contact centre and business performance — conveniently all from the same user interface.” 

How IBM’s acquisition of Red Hat could impact your business
The acquisition is pending regulatory approval, but IBM expects the deal to close in the second half of 2019. 
Data center colocation market to hit $90b in next five years
As data center services grow in popularity across enterprises large and small, the colocation market is seeing the benefits in market size.
Automation beginning to impact Aussie workforce
18% of those surveyed said automation has already impacted their job ‘significantly’, with their duties changing or their role becoming redundant.
OVH launches public cloud down under
OVH Public Cloud services is expanding to Australia out of two data centres - one in Sydney and one in Singapore.
Acer’s new programme and portal for partners
A simple and manageable programme designed to incentivise, recognise and reward commercial partner achievements.
Interview: Culture and cloud - the battle for cybersecurity
ESET CTO Juraj Malcho talks about the importance of culture in a cybersecurity strategy and the challenges and benefits of a world in the cloud.
In ongoing cloud war, Google to acquire data migration specialist
Google is currently behind AWS and Microsoft in the cloud battle, and it would seem this play is an attempt to claw some ground back.
Ping Identity Platform updated with new CX and IT automation
The new versions improve the user and administrative experience, while also aiming to meet enterprise needs to operate quickly and purposefully.