Story image

Mandarin Oriental chooses NEC to upgrade communications system

18 May 17

One of the world’s leading 5-star hotels has selected NEC’s communications solutions to upgrade its telephony system in Kuala Lumpur, Malaysia.

According to NEC, the company has been providing providing Mandarin Oriental, Kuala Lumpur with advanced customer service solutions for more than 10 years. As the hotel modernizes its facilities, the management has decided to update the hotel’s communication infrastructure with the SV9500, one of the latest offerings from NEC’s Smart Hospitality Solutions.

“We have been utilizing NEC’s hospitality solutions for more than a decade due to its reliability and robust system that enables our staff to respond swiftly to guests’ requests and the back office,” says Frank Stocek, general manager, Mandarin Oriental, Kuala Lumpur.

“We are pleased to continue to deploy NEC’s communication system to further enhance and personalize our guests’ experience.”

NEC says with the new system, guests can expect a faster response time to their needs — they use the example of housekeeping staff now having the freedom and flexibility to answer guest requests through mobile telephony.

The SV9500 PABX system is equipped with full IP extensions, the UA5200 Hospitality Operator Console, reservation solutions and a digital enhanced cordless telephone which is integrated with the HoTSOS* (Hotel Service Optimization System) messaging system.  The new system will enhance guest services while improving the guest experience with the wireless communication telephony system.

“It is indeed an honor to continue serving Mandarin Oriental, Kuala Lumpur, which has been relying on NEC’s telephony system for its state-of-the-art operator and guests reservation solutions," says Chong Kai Wooi, managing director, NEC Corporation of Malaysia Sdn Bhd.

"We remain committed to providing Mandarin Oriental with world class solutions in customer service."

With an investment of RM3 million, the deployment of the new system, which began in March 2017, is expected to be completed by early 2019.

Gartner names LogRhythm leader in SIEM solutions
Security teams increasingly need end-to-end SIEM solutions with native options for host- and network-level monitoring.
NBN Co rolls out 'optimised' wholesale business bundles for ISPs
“We recognise some businesses are on nbn powered plans that have not been optimised for their needs," says Paul Tyler.
JASK prepares for global rollout of their AI-powered ASOC platform
The JASK ASOC platform automates alert investigations, supposedly freeing the SOC analyst to do what machines can’t. 
Cisco dominates record-high Ethernet switch & router markets
While the market is flourishing, it’s tough-going as Cisco has increased its majority share of the pie.
SAP provides partners with free access to their cloud platform
“Now that over 3,700 SAP partners have joined our cloud strategy, the free resources will help them accelerate application development."
Gartner names Proofpoint Leader in enterprise information archiving
The report provides a detailed overview of the enterprise information archiving market and evaluates vendors based on completeness of vision and ability to execute.
WatchGuard appoints new channel distributors in A/NZ
The appointments will enable WatchGuard to expand its regional channel reseller footprint.
Tensions on the rise after Huawei CFO arrest
“Recently our corporate CFO, Meng Wanzhou, was provisionally detained by the Canadian authorities on behalf of the United States of America."