Kodak Alaris wins 2024 Excellence in Customer Service Award

Kodak Alaris has once again garnered industry recognition for its stellar customer service, as confirmed by taking home a major accolade in the 2024 Excellence in Customer Service Awards. Presented by the Business Intelligence Group, the award recognises the multifaceted document capture company's continuous commitment to delivering high-quality service to its customers.

Around the world, countless customers and partners rely on Kodak Alaris for its deep technical expertise and ability to deliver successful projects that notably decrease time-to-value and maximise return on investment (ROI). Notably, the company has a consistent track record of providing customers with comprehensive maintenance and unparalleled support. It boasts impressive metrics: an April 2024 Net Promoter Score of 84.1% worldwide, a 94% customer satisfaction rating, and an 85.6% customer renewal rate.

Maria Jimenez, Chief Nominations Officer at the Business Intelligence Group, praised the firm's sizable impact and adaptable approach. She said, "In today's dynamic environment, customer service teams and suppliers have had to adapt significantly." She emphasised the value of Kodak Alaris's contributions, "We're thrilled to recognise Kodak Alaris for their exemplary leadership and impactful contributions to improving everyday lives."

Harlyn Hanson, Vice President of Global Services at Kodak Alaris, expressed pride in the recognition. Hanson stated, "We are very proud that our team has earned this recognition for excellence in customer service."

Hanson noted Kodak Alaris's distinctive position as one of the rare multi-vendor solution providers in the document capture industry. Their expert engineers adeptly service a wide array of equipment, including major scanners, microfilm, and storage devices, setting them apart in their field.

Hanson also highlighted the company's efficiency, stating, "Not only do we onboard businesses quickly and accurately, but with a consistently high first-time fix rate of 92.5% and regular proactive preventative maintenance visits, we continue to ensure that our customers achieve greater uptime and can continue business as usual with minimal disruption."

The Excellence in Customer Service Awards recognises those who demonstrate outstanding customer support and those who develop the resources to help others achieve success. Awards are presented to consultants, outsourcing partners, and technology providers for superior performances over the past year. 

Kodak Alaris's triumph in the 2024 Excellence in Customer Service Awards underscores its unwavering dedication to providing top-tier support and service to its global clientele. With a stellar track record, impressive metrics, and a unique position as a multi-vendor solution provider, Kodak Alaris continues to set the standard for excellence in the document capture industry. As the company remains committed to delivering efficient solutions and maximising customer satisfaction, its recognition reaffirms its position as a leader in customer service and support.