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Epicor launches partner support program in wake of COVID-19

By Catherine Knowles
Mon 15 Jun 2020
FYI, this story is more than a year old

Epicor has launched its ‘Fit for the Future’ program, designed to aid the company’s partners to build business resilience and succeed in the current landscape.

According to Epicor, it is crucial to support partners as these businesses are a ‘vital’ component of Epicor’s go-to-market model. As such, the company is focused on providing competency, capability, and capacity within the market so partners can better serve and deliver value to its customers, Epicor states.

Partners include resellers, system integrators, and service partners, which can implement, design, and develop transformational IT strategies using the Epicor product portfolio and tools.

The program supports ongoing remote working situations and focuses on three core pillars, collaboration, skills and communication.

Togetherness: One Team focuses on staying connected to partners providing help in navigating changes and supporting connectivity and agility, the company states.

Epicor is actively encouraging partners to share their experiences and learnings in order to drive business improvements needed to fuel continued growth and shore up business resilience.

Partners will be able to access recordings, PowerPoint presentations, demo scripts, and other supporting documents from a partner hub to boost sales and scalability, Epicor states.

Developing Skills and Value brings an enablement plan to help partners continue develop a range of skills that can help them to remain competitive and agile in coming months.

Training is being delivered through a range of virtual sessions focused on sales skills, where attendees gain understanding in customer pain points and how to articulate increased value to customers; operational efficiencies and how to improve the customer experience; capability in accessing valuable collateral and managing pipeline; and business planning and driving SMART objectives.

To support partner development, Epicor is also publishing a series of weekly webinars and has been offering free-of-charge certifications over the last month.

Communication focuses on Epicor’s commitment to sharing information that ensures partners have useful data to help customers through a variety of new market challenges.

By keeping the lines of communication open, Epicor states it hopes to continue to grow alongside its partners, whilst supporting the wellbeing of each business and its employees.

Epicor Software vice president channel sales Paul Flannery says, “By investing in our partner community and supporting them through challenging times such as these, we are making sure businesses are resilient, by equipping them with the resources, tools, and knowledge needed to emerge stronger than ever before.

“We are dedicated to help our partners by helping them to thrive and adapt to the current environment in a way that’s rapid, streamlined, and scalable.”

For partners who have participated in the ‘Fit for the Future’ program, Epicor will be recognising these efforts through a scheme called the ‘Partner Olympics’.

Points will be awarded for attending webinars, downloading information from the partner hub, and achieving certifications. By putting this scheme in place, Epicor aims to drive continued engagement, whilst helping partners to adapt to a rapidly changing global climate.

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