Story image

Companies partner to enable digital transformation for clientele

19 Oct 17

BRIDGEi2i Analystics Solutions has announced a strategic partnership with Sitel to enable digital transformation solutions for Sitel’s clientele.

CEO and co-founder of BRIDGEi2i, Prithvijit Roy says they are excited about the opportunities the partnership brings.

“Together we are poised to bring a powerful portfolio of customer experience solutions to enterprises,” Roy says.

“We believe there is tremendous synergy in what we are trying to accomplish with the right mix of data science, domain understanding, and AI capabilities."

BRIDGEi2i’s CTO and innovation leader, Pritam Kanti Paul shares these sentiments.

"BRIDGEi2i has built best-in-class machine learning and AI capabilities over the last couple of years,” says Paul.

“Our AI Lab has delivered a number of diverse business solutions across functions and industries. The Sitel partnership is a great opportunity for us to expand our innovation repertoire with specific focus on customer experience."

According to the two companies, the collaboration will help to build a comprehensive technology stack aimed at delivering enhanced insights and providing information in real time within the enterprise.

"Sitel is delighted to partner with BRIDGEi2i in building a full technology stack, which will truly enable us to digitize our information assets and build a platform that shall host our analytics offerings for the organization as well as our clients,” says Arnaud de Lacoste, chief marketing and innovations officer at Acticall Sitell Group.

“We are well positioned to leverage our experience on contact center-based information assets and are looking to blend that with data science and BI capabilities to offer insights to executives and managers, enabling smarter decisions across the organization hierarchy."

Senior vice president at Sitel Customer Insights, Subhendu Mandal says Sitel will leverage BRIDGEi2i's advanced analytics capabilities and AI-enabled products to deliver business transformation outcomes for its clients.

"We started off on a journey based on Arnaud's vision and our core objective of selecting a partner that understood our needs, is well known in the space, and above all has the ability to execute with speed and scale,” says Mandal.

“We shall also leverage some product-based offerings in the text mining space and insights from customer surveys across channels and sales recommendation engines in the future, which will allow us to bring specific value to our clients."

Hillstone CTO's 2019 security predictions
Hillstone Networks CTO Tim Liu shares what key developments could be expected in the areas of security compliance, cloud, security, AI and IoT.
Can it be trusted? Huawei’s founder speaks out
Ren Zhengfei spoke candidly in a recent media roundtable about security, 5G, his daughter’s detainment, the USA, and the West’s perception of Huawei.
Oracle Java Card update boosts security for IoT devices
"Java Card 3.1 is very significant to the Internet of Things, bringing interoperability, security and flexibility to a fast-growing market currently lacking high-security and flexible edge security solutions."
How SMBs can use data to drive business outcomes
With the right technology, companies can capture consumer, sales, and expense data, and use it to evaluate and construct future plans.
Survey shows that IoT is RoI across Asia Pacific
A recent Frost & Sullivan survey across Australia, Hong Kong and Singapore shows that IoT deployment improves business metrics by around 12%.
IDC: Aussie spending on IT Services to hit $23.5B by 2023
the project-oriented market which is predicted to achieve the highest CAGR through to 2023; though no market is expected to decline
Sophos hires ex-McAfee SVP Gavin Struther
After 16 years as the APAC senior vice president and president for McAfee, Struthers is now heading the APJ arm of Sophos.
Security platform provider Deep Instinct expands local presence
The company has made two A/NZ specific leadership hires and formed several partnerships with organisations in the region.