Access4, a principal supplier of voice and Unified Communication-as-a-Service (UCaaS) solutions, has recently celebrated the achievement of four critical ISO certifications. These certifications acknowledge their commitment to innovation, sustainability, data security, and quality management across all aspects of their business operations and systems.
Over the last year, the company has undergone a series of reviews and audits conducted by external parties following international standards. Included among these certifications are ISO/IEC 27001:2022 for information security management systems, ISO 9001:2015 for quality management systems, ISO 14001:2015 for environmental management systems, and ISO 45001:2018 for occupational health and safety.
Tim Jackson, Managing Director of Access4, stated: "Achieving these certifications reaffirms our long-standing commitment to not only comply with international standards but also the implementation of an industry-leading business management system."
"We are focused on quality, environmental responsibility, information security, and occupational health and safety all of which will support our ability to achieve the gold standard in product development and encourage a culture of continuous business process improvement."
"Furthermore, being ISO-compliant supports our focus on attracting and retaining skilled employees and ensures a sustained focus on partner, customer and supplier satisfaction."
In its pursuit and successful attainment of ISO certifications, Access4 showcased the exceptional framework of its product development process. This includes the planning, design, and development stages and the incorporation of expansive feedback mechanisms from industry-managed service partners, which facilitate constant innovation and improvement in product design and delivery.
With these accomplishments, Access4 emerges as an industry front-runner, now boasting of documented core processes that not only meet but actively enforce compliance with ISO standards. This dedication is explicitly observed in their continuous monitoring, management, and betterment schemes. Jackson explained: "Being officially ISO-recognised will further turbocharge the company's capacity to aid partners with tenders in highly regulated industries while also identifying opportunities to take on new initiatives and improve resilience and process efficiency across all company operations."
Lesley Smith, Chief Compliance Officer and General Counsel of Access4 stressed the importance of proactive security in IT environments, particularly regarding customer-facing systems. Smith said, "Today, it's more critical now than ever for organisations to effectively comply with regulations and standards such as ISO/IEC 27001. We're now better able to support customers who require partners they can trust in people, process and technologies in an increasingly uncertain global economic and geopolitical environment."
Working towards ISO certification, Access4 underwent third-party audits across their data security, OH&S, quality and environmental management spheres. Jackson further added, "These third-party audits (and subsequent certification), conducted by an external and independent auditing body, are a testament to the many hours of work we've done to make this happen and will further empower and motivate our teams to collaborate, support growth, reduce risk, and enhance productivity."