8x8, a global provider of voice, video, chat and contact centre technology, has appointed Scope Logic as a new strategic partner in Western Australia and South Australia.
The partnership will enable 8x8 to further accelerate its footprint in both states to meet the growing demand for both cloud-based voice and contact centre solutions among medium to large and distributed enterprises.
At the same time, 8x8 will provide Scope Logic Group with the opportunity to offer organisations a cloud-based customer experience platform combining voice, video, chat and contact centre to meet the rising expectations of highly-personalised customer service.
“We are growing very rapidly in Australia and New Zealand and want to increase our momentum further in 2019,” says 8x8 Asia Pacific vice president Brendan Maree.
“The best way to achieve our goals is to appoint more partners and particularly those with a regional presence such as Scope Logic Group. The company is a great fit for 8x8 enabling us to bolster their collaboration solutions portfolio while being able to provide end-user organisations with the potential for new customer experiences. We look forward to growing mutual business success in the years ahead.
Established in 2008, Scope Logic has grown from delivering managed technical solutions into a leading cloud solutions provider specialising in implementing digital transformation for customer engagement, operational efficiency and data security.
The company has been delivering innovative solutions around the country for over ten years and was looking to complete its portfolio of cloud offerings to support its customers' demand for customer experience solutions.
Through extensive due diligence, Scope Logic selected 8x8 as its cloud customer experience partner.
“8x8 offers Scope Logic Group an all in one Customer Experience platform for Contact Centre and Unified Communications at an attractive price point which will provide us with a unique proposition to take to market,” says Scope Logic Group managing director Oscar Wetherell.
“At the same time, 8x8 seamlessly integrates with our work in the Microsoft Office 365 Suite and Dynamics 365 ecosystem and complements our delivery of secure networking and SD-WAN connectivity.
“We'll be taking on 8x8 as a wholesale partner, including consulting, service desk, implementation and building a channel partner program in Western Australia. We'll bring the features of the customer engagement platform to every size of organisation that wants to drive as much intelligence out of their customer interactions as possible.
“With the addition of 8x8 to our portfolio of solutions, we are pioneering the digital industry as digital triathletes able to deliver solutions that cover customer engagement, operational efficiency and data security.
In addition to providing sales training, certification programs and marketing resources, 8x8 provides partners with access to a new Australian-based support centre facilitating technical training and customer support.
“We're excited to be working with 8x8 as they are a dynamic organisation both in their innovative roadmap and in the way in which they approach customer solutions and their overall support for channel partners,” adds Wetherell.