CCaaS / Contact Centre-as-a-Service stories - Page 2
Avaya and Alcatel-Lucent Enterprise form strategic partnership
Thu, 31st Mar 2022
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cloud services
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contact centre
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digital transformation
Avaya and Alcatel-Lucent Enterprise announce a strategic partnership to accelerate customers transformations to the cloud.
GoTo launches a customer communications solution for SMBs
Thu, 3rd Mar 2022
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crm
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contact centre
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martech
GoTo, formerly known as LogMeIn, has announced the evolution of its Contact-Center-as-a-Service (CCaaS) solution within the GoTo Connect product.
Gartner names Genesys a leader in the 2021 Contact Center as a Service Magic Quadrant
Tue, 17th Aug 2021
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crm
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contact centre
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martech
Gartner has named Genesys a leader in the 2021 Contact Center as a Service Magic Quadrant. Making the company a seven-time Magic Quadrant leader.
Gartner names NICE as leader in CCaaS for 7th consecutive year
Thu, 12th Aug 2021
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crm
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bi
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big data
For the seventh consecutive year, Gartner has named NICE CXone as a leader in the 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report.
Gartner names NICE inContact a cloud contact centre Leader
Mon, 16th Nov 2020
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crm
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bi
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big data
The company was positioned highest for Ability to Execute in the Leaders quadrant of the Gartner 2020 Magic Quadrant for Contact Centre-as-a-Service.
Genesys ‘Leader’ in Magic Quadrant for contact centre-aaS
Thu, 12th Nov 2020
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crm
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contact centre
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martech
Genesys named a Leader for completeness of vision in the 2020 Gartner Magic Quadrant for Contact Centre as a Service.
NEC enters comms-aaS market with new partnership
Thu, 23rd Apr 2020
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uc
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contact centre
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crm
NEC pairs with Intermedia, launching innovative UC and CC solutions.
Bye bye bankruptcy: Avaya acquires contact centre as a service provider
Wed, 31st Jan 2018
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crm
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contact centre
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martech
It was only late last year when Avaya was cleared of bankruptcy, but the communications vendor is wasting no time in growing its business.
8x8 introduces its premium feature rich CCaaS product to AU and NZ
Mon, 21st Nov 2016
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contact centre
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crm
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martech
8x8 is a global organisation that recently opened up business in AU & NZ after experiencing strong demand in the area - find out what they offer here.
CCiNZ conference delivers in spades.
Thu, 1st Nov 2012
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contact centre
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ccaas
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pd
CCiNZ conference exceeds expectations with expert talks on industry evolution and strong networking in Auckland, promising future growth.