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Yellow.ai launches VoiceX to transform voice interactions
Customer Relationship Management

Yellow.ai launches VoiceX to transform voice interactions

Yellow.ai has unveiled its VoiceX platform, enhancing voice interactions with LLM-based technology to boost customer engagement and reduce operational costs.

By Catherine Knowles • 4 min read • Fri, 20th Sep 2024
Yellow.ai debuts industry-first Orchestrator LLM in AI customer service
Unified Communications

Yellow.ai debuts industry-first Orchestrator LLM in AI customer service

Yellow.ai unveils Orchestrator LLM agent model, an AI-driven customer service tool delivering context-aware, personalised interactions, boosting satisfaction by over 60%.

By Sean Mitchell • 3 min read • Thu, 9th May 2024
Puneet Arora takes the helm as Yellow.ai's Global President
Customer Experience

Puneet Arora takes the helm as Yellow.ai's Global President

Yellow.ai sets eyes on hypergrowth with the appointment of Puneet Arora as its Global President, tasking him with a mission to strategise across global markets and optimise AI-powered customer experiences.

By Imee Dequito • 2 min read • Thu, 14th Mar 2024
IWD 2024: Valued & celebrated: How leaders can drive positive change with gender-inclusivity
Artificial Intelligence

IWD 2024: Valued & celebrated: How leaders can drive positive change with gender-inclusivity

IWD 2024: Leaders urged to prioritise real actions over rhetoric for gender inclusivity, with a call for transparency, target setting, and bias challenging to break the persistent 'glass ceiling'.

By Neeru Mehta • 4 min read • Thu, 7th Mar 2024
Yellow.ai unveils Email Automation feature for streamlined support
Customer Experience

Yellow.ai unveils Email Automation feature for streamlined support

Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.

By Catherine Knowles • 3 min read • Mon, 4th Mar 2024
Yellow.ai appoints KT Prasad as Chief Revenue Officer
Customer Experience

Yellow.ai appoints KT Prasad as Chief Revenue Officer

Yellow.ai appoints KT Prasad, former Zendesk leader, as Chief Revenue Officer - International Region, strengthening global market position.

By Imee Dequito • 2 min read • Thu, 27th Jul 2023
Yellow.ai launches generative AI driven DAP and rebrand
Unified Communications

Yellow.ai launches generative AI driven DAP and rebrand

Yellow.ai launches its Dynamic Automation Platform with generative AI, reducing operational costs by 60%. Rebranding includes new logo and website design.

By Catherine Knowles • 4 min read • Thu, 27th Apr 2023
Yellow.ai appoints Surbhi Agarwal as global marketing senior vice president
Leadership

Yellow.ai appoints Surbhi Agarwal as global marketing senior vice president

Yellow.ai appoints Surbhi Agarwal as Global Marketing SVP to lead marketing initiatives for the Conversational AI company's global expansion.

By Zach Thompson • 2 min read • Fri, 27th May 2022

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Yellow.ai launches Analyze to revolutionise customer service
Artificial Intelligence

Yellow.ai launches Analyze to revolutionise customer service

Yellow.ai has unveiled Analyze, a cutting-edge LLM-powered solution aimed at enhancing customer service by providing deeper insights into bot interactions.

By Catherine Knowles • 3 min read • Wed, 14th Aug 2024