ChannelLife Australia - Industry insider news for technology resellers
Australia

Voice of Customer Stories

Global Stories

Voice of Customer stories

Qualtrics named Leader in Gartner Voice of Customer
Unified Communications

Qualtrics named Leader in Gartner Voice of Customer

Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.

By Mark Tarre • 4 min read • Fri, 13th Mar 2026
Revuze adds TikTok Shop insight to market platform
Data Analytics

Revuze adds TikTok Shop insight to market platform

Revuze now tracks TikTok Shop sales and creator performance, unifying commerce data with customer feedback in its market platform.

By Catherine Knowles • 3 min read • Fri, 27th Feb 2026
Aurasell unveils AI-native GTM OS overlay for CRMs
Customer Relationship Management

Aurasell unveils AI-native GTM OS overlay for CRMs

Aurasell launches GTM OS, an AI-native overlay that automates go-to-market workflows across existing CRMs without risky system replacement.

By Sofiah Nichole Salivio • 4 min read • Sat, 14th Feb 2026
InMoment integrates generative AI for better customer insights
Unified Communications

InMoment integrates generative AI for better customer insights

InMoment has introduced generative AI to its Conversational Intelligence solution, enabling companies to enhance customer insights and engagement across various feedback channels.

By Kaleah Salmon • 3 min read • Thu, 27th Jun 2024
Frost & Sullivan ranks NICE highly on 2022 VoC report
Unified Communications

Frost & Sullivan ranks NICE highly on 2022 VoC report

Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.

By Zach Thompson • 3 min read • Wed, 8th Feb 2023
NICE named Technology Leader in 2022 SPARK Matrix for VoC
Unified Communications

NICE named Technology Leader in 2022 SPARK Matrix for VoC

NICE has been recognized as a Technology Leader in the 2022 SPARK Matrix for Voice of the Customer (VoC) Platform report.

By Zach Thompson • 3 min read • Thu, 10th Nov 2022
Gartner highlights six ways to improve customer experience with VoC solutions
Customer Relationship Management

Gartner highlights six ways to improve customer experience with VoC solutions

Gartner outlines six steps for customer service leaders to implement voice of the customer solutions for better CX management.

By Catherine Knowles • 3 min read • Mon, 28th Dec 2020
INSIGHTS: Tips for transforming your customer experience
Customer Relationship Management

INSIGHTS: Tips for transforming your customer experience

Get insights on how to empower your team to deliver exceptional customer experiences in Fuji Xerox's Customer Experience report.

By Ashton Young • 2 min read • Mon, 13th Feb 2017

Stories from Other Regions

Voice of Customer stories