UCaaS / Unified Communications-as-a-Service stories
Access4 unveils Flex solution for Microsoft Teams integration
2 days ago
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contact centre
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voip
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microsoft teams
Access4 has launched its Flex solution for Microsoft Teams, designed to amalgamate advanced and basic user services within one customer tenancy, fostering cost-effectiveness and scalability.
Westcon announces expanded partnership with AudioCodes for UCaaS provision
Last week
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uc
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voip
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microsoft
Westcon-Comstor partners with AudioCodes to enhance Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) offerings, aiming to boost recurring revenues for their partners.
Research highlights power of human connection in tech sector
Last month
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ai
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automation
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workplace culture
Research reveals the key role of interpersonal relationships for success in the tech industry and challenging notions of AI dominance.
Global UCaaS market to reach 131 million users by 2028
Last month
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cagr
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mobile
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convergence
Global Unified Communications as a Service market set for a 10.3% growth over the next five years, with mobile UCaaS services gaining momentum.
Access4 & efex solidify partnership with unified communications suite
Last month
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microsoft
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uc
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cx
Access4 partners with IT provider efex to supply voice functionality for efex's newly expanded cloud-based B2B communication suite, efex Comms, bolstering its digital service offerings.
Virtus Health to implement global RingCentral communication platform
Thu, 22nd Feb 2024
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big data
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contact centre
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bi
Virtus Health plans a 5-year global implementation of the integrated RingCentral communication platform across its 62 sites, aiming to enhance patient experience and reduce business communication costs.
Vonage to boost Southern Cross Credit Union's customer support
Wed, 14th Feb 2024
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bi
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big data
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contact centre
Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.
Gamma acquires Coolwave to boost global voice services presence
Thu, 8th Feb 2024
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contact centre
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cloud services
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ccaas
Gamma Communications has strategically acquired international SMS and voice services provider, Coolwave Communications, bolstering its global presence and voice services.
Prophecy International & SOFTEL Communications announce strategic AI alliance
Wed, 7th Feb 2024
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big data
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bi
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contact centre
Prophecy International partners with SOFTEL Communications to integrate emite analytics with SOFTEL's AI, significantly enhancing CX.
Access4 celebrates gaining four critical ISO certifications
Wed, 31st Jan 2024
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compliance
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chief compliance officer
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access4
Access4, a leading UCaaS provider, achieves four key ISO certifications underpinning its commitment to innovation, sustainability, data security and quality management in all operations.
Gamma Communications acquires EnableX for broadened European outreach
Tue, 9th Jan 2024
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techland
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cloud communications
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resellers
Gamma Communications cements its leadership in Europe's communication services by acquiring EnableX Group, integrating further value into their UCaaS space and bolstering partner growth opportunities.
Access4 names Virtual IT Group as its Diamond++ Partner in Australia
Mon, 4th Dec 2023
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voip
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contact centre
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microsoft teams
UCaaS provider Access4 has crowned Virtual IT Group as its Diamond++ Partner in Australia, following VITG's strategic acquisitions.
Global Cloud Xchange partners with Sonata Software for business transformation
Mon, 23rd Oct 2023
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ai
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global cloud xchange
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nsp
Global Cloud Xchange (GCX) plans a major business operations overhaul via a multi-year contract with Sonata Software.
Access4 honours 2023 ANZ Partners of the Year in QLD
Thu, 19th Oct 2023
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partner programmes
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access4
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partner conference
Access4, the Unified Communication-as-a-Service (UCaaS) provider, has announced the winners of its 2023 ANZ Partner Awards.
GoTo appoints Michael Day as Vice President of Partner Sales
Fri, 8th Apr 2022
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software
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market
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collaboration
GoTo appoints Michael Day as VP of partner sales, leading the newly launched GoTo Partner Network and aiming to grow global partner programs.
ShoreTel resellers embracing hosted voice offering
Fri, 29th Jul 2016
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uc
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it infrastructure
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telsyte
ShoreTel’s Australian channel partners are embracing the opportunity to sell the company's new UCaaS offering and reaping quick returns.
Exclusive: ALE outlines plans for ANZ as region becomes global growth engine
Tue, 10th May 2016
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edutech
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nz
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government
Asia Pacific is set to become the growth engine for ALE, with ANZ leading the way, as local companies seize the opportunity to buy business outcomes.