Transcription stories

Wasabi Technologies and ScorePlay partner to offer AI-powered media management and cloud storage, helping sports organisations control and share content more efficiently.

Zoom's AI Companion now integrates with 16 apps including ServiceNow and Jira, enhancing productivity by automating tasks within its platform and beyond.

Klearcom has launched Verify+, a global solution enabling firms to simulate and test customer service calls in over 100 languages before going live.

Skymel has unveiled its Orchestrator Agent, a real-time adaptive AI solution set to revolutionise model delivery strategies for organisations.

Trint has launched AI Summaries, a new feature allowing users to create 400-word transcript summaries with one click, enhancing transcription efficiency.

A new report reveals that 36% of firms are sharpening their focus on AI data privacy, amid growing concerns for security and customer regulations.

Trellis Data has launched a new AI decoding method, Dynamic Depth Decoding, which could cut computational needs by 68.4% and speed up processes significantly.

DBS to launch in-house developed Gen AI-powered CSO Assistant by late 2024 to boost customer service efficiency for 250,000+ monthly users.

Five9 and Salesforce have launched a new AI-enhanced integration aimed at revolutionising contact centres. The upgrade promises to boost agent efficiency and customer satisfaction.

Trellis Data's new office in Adelaide positions the city as an emerging hub for AI, intending to solidify the Australian company's role within the local AI sector and create around 300 to 500 jobs.

Many UK businesses risk disruption, potentially unprepared for the 2025 switch-off of the Public Switched Telephone Network, despite the urgent need for migration to digital services.

Aircall is launching new AI features that provide transcription capabilities for sales and support teams looking to increase performance and productivity.

Dubber acquires AI transcription service provider Notiv for A$6.6m, boosting its own AI programme and adding new revenue-generating services.

AI-powered digital transcription makes the information collected in the virtual gathering infinitely more useful to organisations.

VIQ Solutions enhances timeliness and accuracy for one of the world's largest accounting bodies with high-tech recording and transcription services.

VIQ Solutions MD, Matthew Fowler, discusses their AI-powered speech-to-text transcription services in TechDay's 10 Minute IT Jam.