Ravi Saraogi stories
Ravi Saraogi writes about the evolving landscape of conversational automation and its impact on customer experience (CX) solutions. His stories often highlight collaborations and technological advancements aimed at enhancing client interactions and operational efficiency, especially in sectors like contact centers.
Through his insights, readers can learn how organizations are leveraging AI-driven tools to improve customer satisfaction and drive business transformation. His discussions also shed light on the broader trends in automation technology adoption and their practical applications in improving service delivery.
Smarter CX solutions to drive business transformation in Australia
Wed, 27th Jul 2022
AI is now being used in at least one business function by 56% of companies worldwide. Of these, contact center automation is the third-most prevalent use.
Mindfields, Uniphore partner for greater client offerings
Fri, 22nd Apr 2022
Mindfields partners with Uniphore to enhance conversational automation offerings, boosting customer satisfaction and aiding post-pandemic recovery.