Process automation stories - Page 12

Informotion appoints Shane Parsons as CEO to spearhead a deeper Microsoft AI and cloud pivot, targeting regulated and public sector demand.

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

Australian mortgage law firm Purcell Partners has rebranded as Lextech, signalling a sharper focus on technology alongside its legal services for lenders.

Celonis hires veteran software leader Ewan Henderson as North America GM to tighten AI's link to day-to-day operations and measurable ROI.

Rimini Street urges ERP users to resist vendor upgrade pressure, touting Smart Path and Agentic AI as cheaper, longer-life alternatives.

Conga buys PROS' B2B software unit, fusing AI-driven pricing with quoting and contract tools for over 10,000 enterprise customers.

Sage adds AI copilots, finance automation and supply chain intelligence to Sage X3, promising faster insight for mid-sized firms.

Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.

Ignored 'low-risk' security alerts are seeding real enterprise breaches, with Intezer warning of dozens of overlooked threats each year.

Sage adds Copilot, AI agents and smarter automation to Sage X3, promising faster decisions for mid-sized finance and supply chain teams.

Oracle launches an AI agent platform for retail banks, blending autonomous agents and human oversight to automate and personalise services.

Discovery Consulting names SAP specialist Mark Miranda to spearhead NSW mid-market growth, targeting preferred partner status by 2028.

Salesforce denies axing 4,000 jobs for AI as critics question Agentforce reliability and the need for hard-coded fallbacks in workflows.

AI use has surged among Australian public servants, but rising data siloes and fragmented systems threaten to blunt productivity gains.

AI use in Australian payroll soars to 77%, yet more than a third of employers still doubt they are consistently paying staff correctly.

Event planners in Australia and New Zealand face tighter budgets, faster turnarounds and lingering doubts over AI's place in their work.

VEON will use MindBridge AI to scrutinise all financial transactions in real time, replacing traditional sample-based internal audits.

20i unveils Twentie, an AI assistant embedded in its hosting platform, offering account-aware support, reports and analytics with unlimited use.

WEL launches a digital approvals platform that greenlights most home solar and battery connections across its NZ network in under five minutes.

Adeptia launches Automate for Retirement Benefits Enrolment to automate fragmented data intake and speed record-keeping enrolment flows.