Katrina Evans stories
Katrina Evans is an insightful author who brings to light the evolving dynamics within the technology and service sectors. Through her recent stories, she explores significant developments, such as the acquisition of SmileBack by ConnectWise, and how it will impact customer experience in the managed service provider market.
Her writing not only informs readers about important industry updates but also encourages a deeper understanding of strategic decisions within companies. By following her coverage of ConnectWise's expansion efforts in the APAC region, readers can glean valuable lessons on the importance of local support and nurturing partnerships in international markets.
ConnectWise bolsters CX portfolio with SmileBack acquisition
Fri, 3rd Dec 2021
ConnectWise will now own and develop the SmileBack customer feedback system, which is designed specifically for the MSP market.
ConnectWise expands APAC-focused team, extends partner support
Mon, 16th Aug 2021
The roles will also provide locally-based support for partners, expanding the footprint of ConnectWise significantly across Australia and New Zealand.