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Jonathan Reeve stories

Jonathan Reeve is a thoughtful author whose recent writings delve into the evolving landscape of retail and customer loyalty. Through his explorations, he sheds light on emerging trends and practical strategies that businesses can adopt to thrive in a competitive marketplace. His insights draw upon current consumer behaviours and technological advancements, making his work highly relevant for industry professionals.

Reading Jonathan's stories provides valuable knowledge on topics such as retail subscription programs, omnichannel strategies, and the impact of AI on customer loyalty. The articles offer an opportunity to reflect on customer engagement methodologies that businesses can implement to bolster loyalty and retention amidst changing economic climates.

Additionally, Jonathan emphasizes the significance of personalisation and innovation in loyalty programs, highlighting best practices derived from industry experts. His work encourages readers to think critically about their own strategies and consider how they can adapt to meet the demands of a digitally-driven customer base.

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Personalisation wins in the age of AI

Last month
Retailers worldwide are transforming loyalty programs with AI-driven personalisation, using real-time data to tailor customer experiences and boost engagement.
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Experts reveal how AI Agents impact retail, shopping and customer loyalty

Mon, 16th Jun 2025
AI agents will transform retail loyalty by acting as personal concierges, optimising offers, and demanding trust and transparency in shopping experiences.
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AI, loyalty and ANZ grocery retailers: What’s new

Wed, 11th Jun 2025
Australian and New Zealand grocers are set to boost profits and engagement by adopting AI-driven personalisation and loyalty strategies in 2025/2026.
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The ‘Secret Tech Sauce’ Behind Australian Retail Media Success

Tue, 15th Apr 2025
Australian retailers like Metcash, Wesfarmers, and Woolworths are innovating retail media strategies, targeting earnings of AUD $30 million by 2029.
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Eagle Eye partners with Neophyte.ai for AI retail insights

Wed, 6th Nov 2024
Eagle Eye has teamed up with Neophyte.ai to revolutionise retail marketing, using real-time data to enhance customer engagement and insights.
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How to future-proof your loyalty program with a ‘real-time’ strategy

Thu, 26th Sep 2024
As customers demand instant gratification, brands must future-proof loyalty programmes with real-time strategies, like Woolworths' 2022 pivot to immediacy.
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Are you maximising Customer Lifetime Value (CLV) with your loyalty program?

Tue, 13th Aug 2024
In an era dominated by Big Data and AI, businesses are urged to revisit and optimise their loyalty programmes to enhance Customer Lifetime Value and boost growth.
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Eagle Eye’s Jonathan Reeve weighs in on AI Appreciation Day

Mon, 15th Jul 2024
Jonathan Reeve of Eagle Eye discusses the real-world impact of AI on business strategy and personalisation, emphasising the need for AI Appreciation Day.
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Artificial Intelligence and the Retail Personalisation Revolution

Fri, 19th Apr 2024
AI-powered retail personalisation is stepping up. Aiming for true one-to-one custom experiences, the industry leans into predictive AI, driven by robust data, to stay competitive.
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How Innovative Loyalty Programs Boost Customer Retention

Mon, 19th Feb 2024
Retail subscriptions have proven to be key in fostering enduring brand loyalty and customer retention, responding to changing consumer behaviours and economic shifts.
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Revolutionising the Future of Loyalty: Insights from Industry Leaders

Mon, 5th Feb 2024
Industry heavyweights shed light on the future of brand loyalty, stressing the importance of technological innovation, personalisation and ethical engagement.
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Loyalty programs and innovation, experts reveal all

Wed, 31st Jan 2024
As technology advances and consumer behaviours evolve, loyalty programs require new-age strategies, explain Australian Loyalty Association (ALA) experts and emerging talent in all-inclusive interviews.
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Loyalty, technology and personalisation - what’s new?

Thu, 25th Jan 2024
The dynamic world of loyalty is rapidly evolving, reshaped by technology, consumer behaviour, and a quest for authenticity. Australian Loyalty Association experts offer firsthand insights into this transformation.
Holidays

Unwrapping success: The golden rules of holiday retailing

Wed, 6th Dec 2023
In this challenging environment, omnichannel retailers must find ways to stand out and offer something exceptional.
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The future of omnichannel: Your success blueprint in a digital world

Thu, 16th Nov 2023
Customer loyalty is absolutely the most important thing. But it is a byproduct of the people that work for you.
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The future of retail subscriptions: What’s new?

Thu, 19th Oct 2023
I will explore key considerations for designing successful retail subscription programs and discuss potential future developments in this rapidly changing area.
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How to win customer loyalty in the age of AI

Tue, 22nd Aug 2023
There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.
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Customer loyalty proves critical for grocery retailers

Wed, 28th Jun 2023
New Eagle Eye research reveals how grocery retailers can win with customer loyalty standards and practices in light of the current economic climate.