IT service management / ITSM stories

ManageEngine has announced it's been named a Niche Player in the 2021 Gartner Magic Quadrant for IT Service Management Tools.>>

Service desk and IT teams can now create and manage service requests and incidents within the Citrix Workspace console.>>

A handy guide for professionals explaining how existing certifications translates to the new syllabus.>>

Ivanti has made additions to its Enterprise Service Management (ESM) portfolio, with greater automation capabilities between service management and SecOps. >>

Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.>>

"The pandemic has brought IT organisations to the front line from the back office overnight." >>

New research from GlobalData suggests the impact of COVID-19 and the great shift to remote working does not bode well for the industry.>>

“The Axios Systems team had clearly addressed the requirements set out in our RFP Documentation. Not only did they answer the question of assyst’s capability, but also commented on how we could expand the use of the same functionality in the future phases of our implementation.">>

ManageEngine has announced general availability of new enterprise service management (ESM) capabilities within its on-premise version of ITSM solution, ServiceDesk Plus.>>

After opening its first NZ office and signing Duo, Ivanti’s Michael Bosnar outlines his plans and the security and ITAM opportunities for resellers.>>

They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.>>

However, adoption of the cloud often starts with the infrastructure team and fails to bring other key teams along on the journey.>>

Director of KKC and IT Consultant, Grant Scurrah has the solution to the “blame game”.>>

Businesses may have been unknowingly setting up their IT Service Management (ITSM) initiatives for failure, but SIAM could be the solution.>>

Shocked, horrified and broke thanks to the global financial crisis? Not if you’re tools vendor Ipswitch, which reckons the snazzily-TLA’d blowout was good for business. >>

It’s pretty hard to get excited about IT service management, mainly because it isn’t that thrilling...>>

Change is a constant for Australian and New Zealand CIOs with IDC believing the role will change in response to the new IT environment.>>

Software to manage IT is practically as old as the industry itself... >>

Unisys has released a suite of cloud-based IT Service management solutions (ITSM) solutions, including remedy-as-a-service, an ITSM toolset delivered through a software-as-a-service model.>>

Fujitsu's recent claim that it's the first vendor in New Zealand to achieve ISO 20000 accreditation is wrong, says Unisys.>>

BMC Software brought in to integrate a broad range of cost-effective IT services.>>

IT service management projects should not be undertaken lightly, but bring great benefits when done right.>>

The recession might have hit contact centres and IT helpdesks, but it has helped make two annual conferences "more action packed" according to organisers.>>

The smart way to consolidate IT management.>>