Australian Stories

Australia energy shock raises insolvency risk for firms

Australia's energy shock deepens pressure on sole traders and smaller firms, with CreditorWatch flagging higher tax defaults and insolvency risk.

By Joseph Gabriel Lagonsin • 5 min read • Last month

Partner Programmes

Australian confidence drops as fuel costs hit sentiment

Australian business and household sentiment slumped after fuel costs jumped, with CreditorWatch warning of rising insolvency risks if oil markets stay strained.

By Sean Mitchell • 5 min read • Last month

Supply Chain

Fuel costs push NSW firms to review staffing levels

Business NSW says soaring fuel, freight and supplier costs are forcing 47% of surveyed firms to review staffing, with regional employers hardest hit.

By Sean Mitchell • 4 min read • Last month

Unified Communications

AI-powered contextual service now critical in Australia

AI-powered contextual service is now make-or-break in Australia, with CX leaders warning one unresolved issue can lose a customer forever.

By Shannon Williams • 4 min read • Thu, 26th Feb 2026

Global Stories

Digital Transformation

Stop pouring money into cloud providers: The cost of inaction

Britain's organisations are being urged to tackle cloud waste before cutting jobs, as FinOps discipline and independent oversight could trim costs by up to 30%.

By Mark Graham • 5 min read • Last month

Customer Experience

Pivoting marketing strategy in the face of a recession

Fractional Chief Marketing Officers say brands must ditch blanket discounting, sharpen value messages and tailor offers as households split into two wallets.

By Azadeh Williams • 6 min read • Last month

Data Analytics

Business leaders keep betting on AI despite recession

KPMG survey finds most executives will keep pouring money into artificial intelligence through a recession, with USD $186 million planned on average next year.

By Karen Joy Bacudo • 4 min read • Last month

Robotics

Entrepreneurs turn to AI for efficiency, not new markets

Entrepreneurs increasingly see AI as a tool for efficiency and cost-cutting, not a springboard to new markets or sustainability goals.

By Sean Mitchell • 5 min read • Thu, 12th Mar 2026

Partner Programmes

Explainer: The digital shock that ended Sanity's reign

Once a 400-store giant of CDs and DVDs, Sanity has shrunk to a regional chain as downloads, streaming and rising costs reshape retail.

By Karen Joy Bacudo • 5 min read • Mon, 2nd Mar 2026

Digital Transformation

AI budgets shielded as enterprises chase orchestration

Enterprises ringfence AI spend as core infrastructure, racing from pilots to orchestrated, governed systems despite economic headwinds.

By Catherine Knowles • 4 min read • Fri, 30th Jan 2026

Digital Transformation

UK & Irish SME chiefs back growth despite economic gloom

UK and Irish SME bosses fear a worsening economy yet still plan to ramp up investment, betting on AI, innovation and sales growth in 2026.

By Sean Mitchell • 5 min read • Tue, 6th Jan 2026

Digital Transformation

Experts weigh in on marketing's redundancy crisis in Age of AI

As AI reshapes marketing teams, experts warn of a global redundancy wave-and argue human experience is now the industry's rarest asset.

By Sean Mitchell • 8 min read • Tue, 16th Dec 2025

Digital Transformation

Women CFOs linked to 10% shareholder return rise, report finds

Companies appointing women CFOs see a 10% boost in shareholder returns, linked to broader experience and strategic leadership, a new report reveals.

By Shannon Williams • 4 min read • Thu, 28th Aug 2025

Customer Experience

Exclusive: Lightspeed on why tech and AI are 'key' to hospitality's future

Lightspeed's Asia-Pacific MD Nicole Buisson says AI and smarter tech are vital for Aussie hospitality to tackle inflation, labour costs and changing consumer habits.

By Melania Watson • 5 min read • Thu, 26th Jun 2025