CX Day stories
Hexaware urges unified AI strategy as CX scores continue to fall
Thu, 9th Oct 2025
#
digital transformation
#
cx
#
martech
Hexaware warns falling global customer experience scores need a unified AI strategy, urging businesses to integrate tools for personalisation and efficiency.
Australian consumer loyalty hinges on trust & service quality
Wed, 1st Oct 2025
#
data protection
#
mfa
#
cx
Australian consumer loyalty relies heavily on trust and high-quality service, with 86% likely to abandon brands after poor customer support experiences.