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CX Day stories

Uk customer service representative collaborating with chatbot in modern office

AI in customer service: balancing technology & the human touch

Last month
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UK firms embrace AI to support, not replace, customer service agents, blending tech with empathy for better CX and stronger customer loyalty in 2025.
Business meeting professionals collaborate digital interfaces ai icons customer experience

Hexaware urges unified AI strategy as CX scores continue to fall

Last month
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Hexaware warns falling global customer experience scores need a unified AI strategy, urging businesses to integrate tools for personalisation and efficiency.
Australian shopkeeper helping smiling customer at brightly lit counter

Australian consumer loyalty hinges on trust & service quality

Last month
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Australian consumer loyalty relies heavily on trust and high-quality service, with 86% likely to abandon brands after poor customer support experiences.