The data virtualisation company scored the highest in four out of five categories, with a 4.9/5 overall rating.More

“I’m extremely excited to be heading up the InVision team in APAC as we look to bring our platform to more customers."More

Rising customer complaints against online retailers reflect the perils of overly ambitious delivery services, says Tryzens.More

High customer satisfaction as TIBCO deepens commitment to data science projects that positively impact society.More

Businesses need to work hard to improve their reputations.More

More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says. More

For a product redesign to be successful, a meticulous rollout is required, coupled with a thorough understanding of your customer base.More

Globally, only 27% of consumers believe that businesses take customer data security very seriously.More

“Telecommunications continue to be the most complained about industry, with the number of complaints increasing by nearly a third on last year."More

Qualtrics recently surveyed 1,100 respondents from Australia, New Zealand, Hong Kong and Singapore to explore key customer experience trends.More

Online shoppers have high expectations for how promptly online retailers should reply to questions and complaints.More