Industry insider news for Australia's technology resellers
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Brands failing to engage customers of today, study shows
Australian consumers are turning away from company websites in preference to search engine recommendations, are seeking seamless payment experiences and are choosing brands that create engaging content, a new report shows.
ABBYY launches new tool to streamline customer onboarding
“With ABBYY Mobile Web Capture, we aim to help organisations to deliver a smooth customer experience, boost profits and differentiate on the market.”
Using technology to inspire customers
"It starts with understanding what drives your existing customers."
SAS identified as a leader in customer analytics solutions
The report recognises SAS as a leader, earning top marks in both the Strategy and Market Presence categories.
Juniper Networks on entering the brave new (software) world
it’s time that partners started to think differently about engaging with customers to fill the gap between expectation and reality.
Silver Peak achieves VMware’s highest level of endorsement
“Silver Peak’s EdgeConnect not only stands up in VMware Ready testing for NFV, but has a proven track record among enterprises."
Finding a solution to the problem that's costing ANZ businesses billions
With 14.3 million people currently employed in ANZ, unnecessary admin tasks creates a potential $61bn opportunity cost annually to organisations.
LogMeIn expands omni-channel customer engagement
LogMeIn recently announced a new release of BoldChat, its live chat and omni-channel customer engagement solution.
Citrix and Microsoft target joint customers with refreshed strategy
“Our customers are asking Citrix and Microsoft to work closer together to help fully leverage innovations like Windows 10, Office 365 and Azure."
A happy customer: Conbrio solving problems with top-notch customer service
"Our first impressions of Conbrio were very positive, as we started to engage more and more with the team, it became more of a partnership."
Pivotal ends latest funding round with $253 million, looks to expand
"This investment will accelerate our global reach to bring our unique software development methodology to every forward-thinking CEO."
Banks struggle to remain relevant as FinTech tools take over
"Banks need to ‘think big’ as they strive to meet evolving customer demands in the digital age."
Zuora steps in to help businesses succeed in subscription economy
“We are seeing a once-in-a-century shift happening where digital transformation is giving rise to a new set of subscription-based business models."
CommArc first Kiwi company to achieve Veeam platinum partner status
CommArc Consulting has become the first New Zealand company to achieve platinum partner status in the Veeam’s Cloud & Service Provider Programme.
Indian company rolls out $5 smartphone
A new Indian company has introduced a smartphone for for 251 rupees, about NZ$5.50, and has been met with a mix of scepticism and excitement.
Arbor brings order to the chaos with new security platform
“One of the greatest sources of enterprise risk today is not understanding that the attack environment has become personal."
Kiwi educators encouraged to exchange faulty Apple plug
The Ministry of Education has alerted New Zealand educators to the fact that Apple is recalling the two-prong Apple AC wall plug adapters.
This is the age of the customer: How will the comms industry respond?
CSPs that embrace technology to keep up with customers’ growing expectations are far more likely to succeed in the future, according to a new report.
Ticket to success? Getting to know your customers
"Once this process is complete you can make fact-based predictions and decisions about where to allocate resources. Then, the sky is the limit."
Aerohive successfully woos customers
“At Aerohive, we have always believed that successful customers are the foundation of our successful business."
UPDATED: Vodafone internet down around New Zealand, customers want answers
Vodafone NZ internet is down around the country, and with no word from the company, customers have turned to Facebook to share their thoughts.
AI, mobility, IoT revolutionises customer experience
“It’s clear that companies are making customer interaction experiences a priority, and the trends we’ve identified will be critical."
OpenText a Magic Quadrant leader in evolving CMM market
Gartner estimates that CCM was an $800 million market for 2014, and it is expected to show a compound annual growth rate of 9.8% from 2015 to 2020.
CIOs play surprising role in customer experience
“The CIO plays a vital role in the customer experience equation and must become a driving force in the CEM."